Category "compensation"

Baggage delayed/lost for more than 21 days - how high is the reimbursement?

I flew with SAS within europe (destination was OSL) and had a connecting flight to Asia with another airline (different bookings). On my SAS flight my checked

EC261 compensation for a delay between 3 and 4 hours

I was recently on a flight which arrived 3 hours and 25 minutes later than scheduled. It departed from the EU, arrived in a non-EU country, was longer than 350

Flight cancelled due to strikes

I was supposed to be flying with RyanAir to Portugal tomorrow. Unfortunately, today I got a message saying that the flight is canceled and a link to ask for the

Compensation for baggage delay (Air Mauritius)

I flew back from Mauritius to London last week and they left behind ALL 4 baggage. We got 2 back after 2 days and the last 2 yesterday. On top of the delay, the

Is it my fault if I miss a United Airlines flight because they're short on staff and cannot check me in for 2 hours?

To make a long story short I had an international flight this morning (Toronto -> Newark -> Caribbean). I had no checked bags so I arrived 2 hours before

Am I entitled to compensation for a cancelled flight within the EU if the arrival airport is partly/fully closed during bad weather?

On last Monday, 2020-02-10 I had a bokking for the following flights: SK1045 Kiruna 13:50 - Stockholm 15:30 LH2419 Stockholm 18:30 - Munich 20:40 (Apparently)

Cancellation of one flight of my journey

I have a round-trip flight Budapest (HU) - Lisbon (PT) - Natal (BR) scheduled to June/July of this year with tap-portugal. I was informed by tap that my flight

Ryanair have cancelled an outward flight. Can I claim the cost of the return flight? [closed]

Ryanair have cancelled an outward flight. Can I claim the cost of the return flight from them?

Can airport handling agents pay out EC261 to a bank account immediately?

I'm booked on a flight departing from am airport where, IME, the relevant handling agent is incompetent with document control (I had to ask an airline's docs un

What are my EC261 rights during the COVID-19 pandemic?

I've just read the official communication from the European Commission on EU passenger rights during the coronavirus crisis and think the information will be ve

Air France cancellation policy seems to violate EU261

Air France states that for COVID-19 related cancellations: "... or complete the online form below to obtain a travel voucher. This voucher is valid for 1 ye

Air France cancellation policy seems to violate EU261

Air France states that for COVID-19 related cancellations: "... or complete the online form below to obtain a travel voucher. This voucher is valid for 1 ye

Air Serbia reneged on an offer of compensation, citing Covid-19. Is this OK?

Someone I know booked a return flight on Air Serbia from Vienna to Podgorica (Montenegro) via Belgrade, departing on 6 March 2020 and returning on 14 March 2020

Who is responsible for onward travel after being denied entry to a country? [duplicate]

I was booked with Qatar Airlines from Muscat to Bangkok, via Doha. When checking in at Muscat Qatar ground staff checked my documentation for

On 15th March, could I have crossed the border from Germany-France and France-Spain?

on 14th March I had a ticket for Frankfurt-Barcelona with FLiXBUS, where the departure time would have been around 3pm and I would have arrived in Barcelona on

If an airline erroneously refuses to check in a passenger on the grounds of incomplete paperwork (eg visa), is the passenger entitled to compensation?

If an airline erroneously refuses to check in a passenger on the grounds of missing/incomplete paperwork (e.g., visa-related such as related in this post) where

What agency in Serbia enforces passenger compensation rights?

Air Serbia cancelled a flight from Belgrade to Vienna, but now refuses to pay either meal/accommodation expenses or compensation, despite already having promise

Ec261 compensation : European Flight of less than 3000km, delayed by 9 hours. Is compensation limited to €400?

My flight from Tenerife south to Gatwick had to make an emergency landing due to technical issues in Porto Santo. We were delayed getting back to Gatwick by 9 h

Can the "COVID-19 card" be pulled for a last-minute service reduction (EC261)?

Was due to fly PRN-DUS-MAN on 3 July, but the PRN-DUS flight was cancelled 3 days before, while it still ran on 1 and 4 July. In other words, the service was on

COVID-19 canceled flight (AirAsia in Malaysia), refund request rejected?

I booked two domestic Malaysian flights with AirAsia in March 2020 for a value of 288 MYR (from a Malaysian city to another Malaysian city, and back; their code