Had eTAs and Passports but Still Denied Boarding Without Explanation [closed]

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We planned a trip to Canada (YYC) from Mexico (MEX). We have valid Mexico passports and received our eTAs well in advance. At the airport, we were denied boarding and the only explanation was advice to contact the Canadian embassy. The Canadian embassy contact we have is only for Canadians. While we continue pursuing this avenue, we are wondering if anyone else has figured out how to determine why boarding is denied when we, apparently, have everything in order. Thanks in advance.






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Can airlines refuse boarding?

As a result, some passengers may be asked or forced to give up their place on the flight. If this happens to you, it means you have been 'bumped' from your flight. It is also called 'denied boarding'. Often you can volunteer to be bumped, but sometimes airlines will bump you without your agreement.

Why an airline might deny boarding to US visa holder?

If you are traveling on a tourist visa, the airline might stop you from boarding based on its suspicion that CBP will deny you entry because you don't intend to return to your home country or you intend to work in the United States.



Denied Boarding (My Worst Journey Ever)




Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

Images: Joshua Miranda, Joshua Miranda, Pixabay, Karolina Grabowska