Turkish Airline didn't allow me to board due to covid restrictions

Last month I planned to take a trip Helsinki-Istanbul-Bishkek through Turkish Airlines. Usually we as Estonian citizens don't need a visa to enter Kyrgyzstan but due to Covid I wanted to be sure and asked a representative in Bishkek who is the consul of Estonia over there. She confirmed that Estonian citizens have no restrictions entering Kyrgyzstan.

When I was about to board my flight in Helsinki, I was told that due to my nationality I was not allowed to board. The staff told me they will reimburse my flight 100%. They were nice and friendly but after a few e-mails they stopped replying and now they totally ignore me. I contacted Turkish airlines officials in Turkey and they said that it is my fault that I did not check the requirements and therefore they have a right to not pay me anything.

But the staff in Helsinki assured me that they are going to pay me back the whole sum! What can I do?

Best Answer

WARNING: This answer doesn't necessarily mean that OP was not allowed to enter Kyrgyzstan on 28 Sep 2020.

Skyscanner suggests that Estonian nationals are not allowed to enter Kyrgyzstan due to Covid-19 restrictions as of 23 Oct 2020.

Passengers are not allowed to enter Kyrgyzstan.

-This does not apply to:

nationals of Kyrgyzstan;

passengers with a permanent residence permit issued by Kyrgyzstan;

nationals of Armenia, Austria, Azerbaijan, Belarus, Belgium, China (People's Rep.), Georgia, Germany, Iceland, Ireland (Rep.), Italy, Japan, Kazakhstan, Korea (Rep.), Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Pakistan, Portugal, Qatar, Russian Fed., Slovenia, Sweden, Switzerland, Turkey, Turkmenistan, United Arab Emirates and Uzbekistan;

British nationals;

...