What happens when you are refused boarding whilst transiting?

What happens when you are refused boarding whilst transiting? - White and Blue Airplane Under Blue Sky

Suppose you have a stopover at Dubai but the airline refuses to let you board at the gate for the onward flight. This could be for having incorrect documentation/visa for the onward destination or for not having received clearance. What happens?



Best Answer

The details will vary based on the airline, airport, country, your citizenship etc, but most commonly, you will be returned to the country you came from. If this is not possible due to visa reasons etc, you will be sent to a country that is willing to accept you, usually meaning your country of citizenship. More details including chapter and verse from IATA regulations here.

Because the denial in this case is from the airline, not the local authorities, you will (probably) not be detained and are thus free to make your own arrangements. The airline will likely suggest using your return ticket if you have one, but visas etc permitting you may be able to enter the transit country or fly to a different destination.

That said, it would be highly unusual to be denied boarding at the gate for immigration reasons, because your documentation for your entire journey is checked before you board your first flight. Being denied at the gate would require unusual circumstances like losing your passport or your destination country belatedly flagging you as undesirable.




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What happens if you are denied boarding?

This is called \u201cdenied boarding compensation\u201d or \u201cDBC\u201d for short. Most bumped passengers who experience short delays on flights will receive compensation equal to double the one-way price of the flight they were bumped from, but airlines may limit this amount to up to $775.

Can I get a refund if I was denied boarding?

Where involuntary denied boarding occurs, your air carrier must offer you the choice between; re-routing as soon as possible; re-routing at a later date at your convenience; and. a refund of the full cost of the unused flight ticket.

How do you handle denied boarding?

If an airline denies boarding against a passenger's will, it must:
  • Make alternate travel arrangements.
  • Provide minimum assistance (standards of treatment)
  • Pay compensation for inconvenience.
  • Communicate key information to passengers.


  • Is denied boarding a no show?

    Why do airlines overbook flights? The most common reason for denied boarding is overbooking. This is when airlines sell more tickets than there are seats on the aircraft. The reason for this common practice is so-called 'no-shows'.



    What to do if Airlines refuse boarding ? Rules on Travelling Abroad ? Legal Help ? Full Info




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