EC261 compensation for wrongful denied boarding - does the handling agent or the airline pay?
EC261 compensation is always processed and paid by the airline, including when it's due to wrongful denied boarding.
However, will the airline pay from its own pocket, or will the handling agent whose staff denied boarding (if not belonging to the airline) be forced to pay the airline?
Best Answer
Under EU 261 rules, the operating airline is responsible for compensation claims if you presented correctly and with valid documentation, in this specific case 'denied boarding':
- If boarding is denied to passengers against their will, the operating air carrier shall immediately compensate them in accordance with Article 7 and assist them in accordance with Articles 8 and 9.
How that compensation claim is handled internally between contracted parties is outside the scope of the EU regulation.
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What is the compensation for denied boarding?
This is called \u201cdenied boarding compensation\u201d or \u201cDBC\u201d for short. Most bumped passengers who experience short delays on flights will receive compensation equal to double the one-way price of the flight they were bumped from, but airlines may limit this amount to up to $775.Can I get a refund if I am denied boarding?
There is more, however, and if you were refused boarding, you can choose between the following: A full refund of the cost of your ticket and a return flight to your starting point of departure (in case of connecting flights). A seat on a replacement flight (either as soon as possible or at a later date).How do you get compensation from airlines?
First, start with the airline agents at the airport. The airline agents should help provide you with your rights and the process to file for compensation. Next, reach out to the airline's social media team to explain your situation.What happens if an airline refuses to pay compensation?
In the event an airline refuses to acknowledge your claim, you need to seek legal advice or file a complaint with the airport's authority. However, you need to understand the reasons for the denial of the claim. Sometimes the extraordinary circumstances are legitimate.Yes, you can receive compensation from an airline if you are involuntarily denied boarding
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