What can a passenger do when Ryanair close the boarding gate earlier than advertised?
For a Ryanair flight, the "Gate Closing" written on my friend's pass was 9:35, which was 30 minutes before the flight, and he arrived at the gate at 9:28. The gate was already closed and so he did not have anyone to talk to about this.
Not knowing if he had a chance to get in or not, he ran to the Ryanair desk and asked for his luggage to be deplaned. This was still even before the promised 9:35 boarding time.
My friend later figured out that the gate closed at 9:25, ten minutes before the scheduled time.
Looking at forums, my friend said Ryanair normally sends an email about an earlier boarding time but he never received one.
What rights does my friend have, if any?
I also find it quite strange that the gate would have been closed so fast, within three minutes of saying it was closed.
Best Answer
Complain publically on their Facebook or Twitter, they will then often message you and offer a refund or flight voucher, I've done it before and had my entire return ticket refunded
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What time does gate close before flight Ryanair?
It's important that you make it to your boarding gate in good time, at least 30 minutes before your flight departure time. Boarding closes 20 minutes before departure. Please have your valid travel document and boarding pass ready at the boarding gate.What time does Ryanair gate open?
For passengers checking baggage, the Bag Drop desks open two hours prior to the scheduled departure, and the Bag Drop desks close strictly 40 minutes before the scheduled time of departure.Making A Change To Your Booking | Ryanair
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