Hotel bill dispute [closed]
I booked a hotel room in the Netherlands for 2 nights. The hotel was a pay-at-the-property hotel, and didn't need credit card details. Before I arrived I added an extra day over the phone. Upon arrival the owner told me that on the third night I would be getting a bigger room, but he didn't mention anything about the price.
On the day of the room change I asked the man and a woman at the front desk if there were any smaller rooms available in case someone had cancelled, but they told me I would not be getting charged extra for the extra night after checking the system.
It was strange but during checkout the next day, the woman at the front desk confirmed with me that I had stayed in a small room for 2 nights and an extra night in a big room and gave me the final bill, which I payed for.
One week later, I received an email with an invoice for the final night (150 Euros). I am unsure if I should be paying this extra bill after confirming my bill with 3 different employees throughout my stay and never being told about an extra bill until now.
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Can you dispute a hotel charge?
Usually, a cardholder can initiate a chargebacks within 120 days from the date of the transaction. After providing evidence for the issuing bank to review, it takes between 60-75 days to receive their decision. The decision of the bank is final and cannot be contested directly with them.How do I get my money back from a hotel?
Here are the steps to a refund:Can I do a chargeback on a non refundable hotel?
Can customers dispute non-refundable hotel reservations? Technically, no. This kind of purchase doesn't fall under the legitimate reasons for filing a chargeback. A cardholder may claim fraud, however, in which case the merchant should fight the chargeback.How can hotels avoid chargebacks?
Keep clear documentation to respond to chargebacks To prove that the guest authorized the transaction and stayed at your property, keep all sales receipts, correspondence between you and the guest, and other supporting documentation, including the signed registration card and the folio.home alone 2 hotel bill dispute
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