Category "disputes"

Compensation for delayed baggage on international United flight

My bag on an international flight with United Airlines was delayed. The bag got delivered at its destination about 36 hours after I arrived. During that time, n

How do I get compensation for messed-up flights?

Short form: the airline I'm traveling on managed to mess up every leg of my round trip (international trip), ultimately costing me most of a day at each end and

Airline compensation for non-specific delays with a US carrier

One of my cousin had to travel to Asia because of some emergency situation. I paid a huge price for the earliest available flight, but the airline (United) drop

Do airlines have to check the visa status before selling a ticket?

My daughter bought a ticket for a flight with a layover in Emirates (from Dallas, Texas to India). She had a stop of 48 hours in Dubai. When she was checking in

Visa VS airline [closed]

I have one situation. I have visa for the country I want to visit and airline refuse me for boarding because they said they don't believe my

Is it possible to get an airline to compensate lost incidental costs?

We originally booked a flight with an overnight stop. We also booked a hotel in advance which was refundable until the day before our flight. The morning of th

Claiming for Damage Baggage by US TSA

Travelling from Jamaica to France, my friend locked her suitcase. Upon her arrival back in France she discovered her suitcase was destroyed. The TSA had not o

Do Airline Ticket Offices have to Inform customers of visa requirements when purchasing tickets? [duplicate]

We purchased tickets at Air Asia's ticket office in Yangon Myanmar for travel to Australia, with a flight change to New Zealand. As UK passpo

The airline allowed us to travel to our destination without checking our visas. Who is at fault for the incurred expenses?

OK, I will try and stick to the facts to explain this whole situation. I would really appreciate everyone's comments: Me (Irish passport) my wife (Filipino pas

Is reimbursement possible for a headset cable that was broken by the service cart during a flight?

My noise-canceling headset's detachable cable was damaged while plugged into the airplane jack during a long-haul flight. I noticed that the jack was bended

Trouble with LAN (airline) refund - explanation of ticket fare policy codes

On my ticket for LAN I see: NONEND-REF/CHG SEE PENALTY which I believe does not mention to the ticket not being refundable. Also, in the receipt they sent me it

Am I entitled to a full refund if I cancel because the airline has announced, but not yet confirmed, my flight might be from a different airport?

I booked a flight from Brussels Airport to Berlin on Friday April 15th. Because of the current situation at Brussels Airport, the airline has announced that mos

Kicked out of hotel in morning when booking through booking agency (asked to pay for extra day)

I am from UK, I went to travel agent website and booked holiday (flights + hotel), today is the last day and my flight is 22:30. In the morning we went to the c

How do I get compensation for a delayed flight?

I am in dispute with Easyjet about a delayed flight, but we have reached an impasse. My flight was delayed taking off from Gatwick. According to the website fl

Can I get compensation for an early flight?

I was in Vietnam with a ticket booked to Cambodia. I received an email from Vietnam Airlines customer services asking me to call them. When I call then I was su

Refund of tickets due to travel warning to Turkey

We are a family that purchased tickets to Portugal with a layover in Istanbul. Due to travel warnings, we tried to request a refund of our tickets, but Turkish

Late boarding and passport control failures caused a missed flight in Turkey on a non-EU airline - what compensation can I claim?

I've just had a two part flight, Antalya-Istanbul-London Gatwick via Pegasus airlines. I arrived at the airport early and checked in with plenty of time to spa

Travel agent booked ticket when passport has less than 3 months left

Briefly, my boyfriend's mum booked a ticket for me to Germany through a travel agent. The travel agent requested a scan of my passport photo page (which shows t

My question is should an airline staff have checked the visa before issuing a ticket? [duplicate]

My brother bought a ticket directly from an airline office. He is a US citizen, but when he arrived at the airport, the airport staff offloade

Where do I find a (recent) historical list of personnel strikes at European airports?

Is there a publicly available register of industrial actions at European airports? I actually need recent historical data to claim compensation for a cancelled