Category "passenger-rights"

Booked a trip on Kiwi: one of the flights was cancelled, alternatives don't fit me. What are my rights?

I booked a trip on Kiwi (4 flights): Zurich > Oslo, Oslo > Tromso, Tromso > London, and London > Zurich The last leg was cancelled. They suggest

Passenger rights for canceled multi cities flight

I booked a multi-cities flight back in Jan 2019 for a travel plan at the end of July 2020. It was all in one itinerary but with 3 airline companies and total 4

EU261, cancelled connection and predating duty of care

BA cancelled my EDI-LHR flight with a mail sent 13 days and some hours before departure. From LHR I was meant to take a Lufthansa flight (to Europe) on the same

EU passenger rights for change in departure time announced on short notice

A European airline just announced that my intercontinental flight to Europe will depart 3.5 hours later than originally planned, leading to a different connecti

Outbound leg cancelled – Can I get a partial refund?

I have a trip booked in November with the outbound journey on Austrian Airlines from Zurich via Vienna to Nuremberg, and the return on Lufthansa from Nuremberg

Do Articles 8 and 9 of EC261 not apply to flight cancellations announced 2+ weeks in advance?

Regarding the EC261 regulation, I know Article 7 (compensation) doesn't apply if the flight is cancelled more than two weeks in advance. However, it's always be

Does a technical stop trigger EU flight compensation rules?

If I am flying, say, Addis Ababa (ABB) to Toronto (YYZ) on Ethiopian, do EU passenger rights rules apply? The flight (Ethiopian Airlines 552) makes a 45 minute

Return cancelled after outbound has already been taken: what are my rights?

I'm trying to help out a stranded traveler in this thread. British Airways (one-leg) flight cancelled due to Covid They flew to Delhi with BA but the return was

Rerouting options under EC261

We are a party of four with a one-way flight from New York to Paris with one stop in Porto, Portugal on TAP Airlines. The flight is not for a few months yet bu

How long can it rightfully take for an airline to reply to a EC261 claim?

I think I am entitled to compensation under EC261. I filed an application from Ryanair's website and, after the automated ZenDesk acknowledgment email, I haven'

What are my rights if I miss a flight due to a schedule change

I was booked on a flight from Dublin to London and the airline emailed me to say that the flight was cancelled and I have been booked on a flight the day before

USA Passenger rights: Airline making it impossible to refund my refundable ticket

Bought a refundable ticket with JetBlue. Tried to refund it: manage my booking -> cancel booking. Site threw a "this part of our site is not working right no

Airline anticipated leg of return flight, then has been beating around the bush about the refund for 4 months

I bought a 2-way flight from SFO to MXP with Level, and the return flight was supposed to be on Aug 15, 2021. On July 26 I received notification that the first

Messy airplane booking - what are my options?

I have a bit of a messy plane ticket booking. I am based in the UK. In 2021 I booked a flight with Opodo to Costa Rica. The airline was/is Lufthansa. Due to COV

Rights when missing a flight due to security issue

Earlier today, my wife was supposed to fly from Hamburg to Porto, with a stop in Madrid (purchased on the same booking from the airline, one way). She arrived a