Category "passenger-rights"

An airline company asked another passenger to open my bag and threw away something

2 weeks ago, I took a domestic flight from Ulaanbaatar with Hunnu Airlines. During the checking-in of my luggage, they made a mistake and marked it as belonging

Passenger rights during a flight

Recently I faced an extraordinary situation during my flight inside the EU. A very large group of passengers (80% of all passengers, mostly men, probably footba

First (non-EU) leg of flight to Brussels was cancelled. What cancellation compensations am I entitled to?

My girlfriend, an EU citizen, is travelling from Sydney back to Brussels with a connection in Doha. What she booked was one trip, but Qatar Airways split it in

Flight delay compensation in Europe?

My wife and I traveled with Wizz Air last month from Keflavik (IS) to Budapest (HU) and our flight was delayed for 4.5 hours. We are indian nationals with resid

Outward and return flights booked on different (low-cost) airlines through online agency - Passenger rights in case of outward flight cancellation

Sometimes, online travel agencies (such as Opodo) sell return tickets where the outbound and return flights are with different low-cost airlines (e.g., FlyBE an

Am I eligible for compensation if the flight was cancelled due to bad weather and I got rerouted from Europe?

I was flying back to India on December 10, 2017 with Lufthansa from Frankfurt to Mumbai. Due to heavy snowfall that day they had to cancel the flight. They gave

EU Air Passenger Rights for connecting flight

I have a Lufthansa (EU german airline) flight booked on a single ticket like this: non-EU -> FRA (2h layover) -> USA Am I entitled to: Passenger ri

Do EU passenger rights of up to 600€ apply for non-EU carriers flying into the EU?

Do I have legal claim for a compensation if a flight into the EU was delayed or missed due to a connecting flight if the carrier is not EU based? I have the fo

If my non-stop flight is cancelled and I'm put on a slower indirect flight, am I entitled to compensation?

I've noticed that a flight I've just bought tickets for is sometimes cancelled. I assume that passengers are then put on a flight to the airline's main hub (lea

I am currently sitting in a plane on the runway that has been delayed for three hours. Do I get free food?

This is an internal EU flight. EU law states that the airline has to provide food and drink for flights delayed more than 2 hours, however it is unclear how thi

Does the EU air passenger rights regulation require rebooking into a higher class, if no seat in the same class are available?

For what flights does the EU air passenger rights regulation apply? Specifically, if my flight from the US to Europe is delayed or cancelled, can I demand to be

Overbooking: compensation for a lost hotel night?

I and my girlfriend were booked on the Wizz Air flight from BUD to MLA. At the gate, I was denied boarding due to overbooking. My girlfriend refused to fly a

How would the airline carrier compensate if the change in flight schedule breaks my entire itinerary?

I planned a trip to Europe this December and booked the flights quite in advance. A few days ago they sent an email informing me that a flight has been cancelle

Am I due any compensation for a 30-hour delay of an Air India flight?

On 18 August 2018, I was travelling on Air India flight 966 (Jeddah-Hyderabad) which left at 23:15. Just 35 minutes after takeoff, the captain announced that, d

Services that provide information to Boarding Staff about guest's presence in the Airport

(Perhaps, this question might be closed as being off-topic but nevertheless) If one has a very small transition time between two flights and for some reason if

Airline company decided to stop service to my destination

Approximately 2 weeks ago, I booked and paid for a flight that was scheduled for April on board Adria Airways, a Star Alliance company. However, I found out tod

What rights do EU travellers have when they miss a flight due to it leaving early? [closed]

I know there are some pretty traveller-friendly passenger rights in the EU for those people whose flights are delayed, cancelled, bumped or do

Airline changes plane, boarding is done by calling names, my name not called, Service insists that I was late [closed]

Today my gf wanted to flight home (Berlin Tegel -> Minsk). She had booked a flight long ago with airbaltic and checked in 1h before depatur

Refund options in case of a schedule change or rebooking of SQ22 (nonstop SIN-EWR)

Suppose I am on a longer vacation in Singapore and, being an aviation geek and curious to see New York, I am contemplating to experience the world‘s longe

EU Air Travel Passenger rights: Right to care: What to expect during delays

It is easy to find information on the Internet regarding EU Air Travel flight compensation. However I am interested in being prepared to exercise my right to be