I was in Vietnam with a ticket booked to Cambodia. I received an email from Vietnam Airlines customer services asking me to call them. When I call then I was su
When my UK train is cancelled, I can travel on a later service. When travel disruptions are severe, I may instead choose to have my ticket endorsed by station
We booked a long-distance return flight with Lufthansa on their website, consisting of six flight segments in total, two of which were operated by Austrian Airl
My checked baggage was severely damaged during a Delta flight two weeks ago (JFK-YVR) There were some items stuck in the conveyor belt and baggage was delayed g
Following on from my query on getting French domestic train connections rebooked after a Eurostar boarding delay, and inspired by a comment on that question, I'
Vueling is currently experiencing problems at Barcelona airport, with many flights delayed by several hours. Assuming I'm at the airport and my flight is certai
Several days ago I had 1 hour connection in Amsterdam and I got my plane but I was the last one, after me they closed the gate. Now I need to buy a new ticket
Today/yesterday, I had a multi-leg flight going IAD-CPH-AMS (Washington Dulles International Airport - Copenhagen Airport - amsterdam Airport Schiphol). I had a
Recently with my 2 friends we've missed the flight from Rome (to another EU city) right at the gate in the following stupid way: arrived at the airport 2-3 hou
I am staying at a place booked via Airbnb. Something happened and there is no electricity from Friday! The house-owner has provided a super noisy generator, whi
We were booked on AIRINDIA flight number AI 112 to leave London Heathrow on 24th September 2016 at 21:30 to reach Delhi and then to Bangalore
Ryanair (and several other low-cost carriers) require that non-EU/EEA citizens present their passport for a visa check at the luggage counter: Irrespective
We arrived at Marseilles airport ready to check in and bag drop on our way to Rome. The women at the information desk for Vueling said there w
My suitcase got stuck in Singapore and arrived a day later which is no issue. The cling foil I had it wrapped in was removed which I found surprising but no rea
When travelling by plane, especially in Europe, there are a couple of guarantees regarding time of the transport, e.g. EC261 regulating compensation for delays
I booked a flight for my sister and her kids to come visit me in San Jose, CA from Winnipeg, Canada. I booked the tickets on Air Canada via BookIt.com, with a l
I was on a codeshare flight from Mexico City to Barcelona with a layover in Paris. The flight from Mexico City to Paris was operated by Aeroméxico and th
I had a flight recently from Helsinki to Bangkok with Finnair, that was delayed for almost 4 hours. From what I understood from the crew, there was something wr
There has recently been a question about a traveler who missed his connecting flight within the EU and was forced to take a different flight at a later time. In
In "true" lost baggage, I mean the loss of your baggage that is ultimately not returned to an owner and ends up in compensation. According to the post here, th