Category "compensation"

Compensation for flight change made by the airline

I have a flight from São Paulo (Brazil) to Auckland (New Zealand). It's a long flight but I choose Qantas because it had the best duration for the money.

Which airline companies never overbook their flights?

Is there a reliable list of airway companies that overbook flights? And, is there any shorter list of companies that do overbook, but when too many passengers s

Flight rescheduled, what are my options?

A few weeks ago, I booked a flight with Transavia going back from Prague to Paris on the Wednesday 10th June 2015. Yesterday, I received an email saying "your r

If a carry-on luggage is placed in the baggage hold, is the passenger entitled to some compensation?

Sometimes flight attendants force passengers to put their carry-on luggage in the baggage hold, in case there is no more space in the cabin. In that situation,

ITALY: Missed the train due to wrong information provided by the seller

me and my wife are travelling from Munich to Venice. Having bought tickets directly from Trenitalia with Smart tariff (www.trenitalia.it), and seeing that the t

Flight booked in the UK delayed 24 hours in the US

My British Airways Houston-London (Heathrow) flight has been "delayed" 24 hours. I have 2 questions: What rights to compensation or rebooking do I have, sin

Compensation for cancelled flight - comparable means of transportation

I have bought a ticket from Czech Airlines from Athens to Prague. My flight was cancelled about three weeks before its due departure. The Airline offered to gi

Flight Crew Timed Out after Diversion in USA - entitled to voucher?

Frontier flight FFT424 DEN->ATL was redirected to TYS (Knoxville) due to weather at ATL. After refueling in TYS and pushing back, the flight crew was runnin

Unfulfilled car rental reservation

I am not quite sure if this is the right SE site to post this. If not, I'd be grateful if you could direct me to a more suitable one. A few weeks ago, I travel

Does Air India provide any compensation for delayed flights?

A flight I was flying on 24th December was delayed in 3 steps, initially 1 hour, then an additional 55 min followed by an additional 15 min. The last delay oc

Should I be compensated by Air India for demoting me from business to economy from London to Delhi?

Air India duty manager at Heathrow demoted me from business class to economy from London to Delhi. He said my seat was broken but it turns out another seat was

In the UK, what rights do you have if a hotel is overbooked?

Today I had a pre-paid reservation for a hotel, booked a month ago or so. They rang me to say they had a problem at the hotel, and had to move a number of guest

Am I able to gain compensation from Air India after a day's worth of delays? (UK Citizen)

I was travelling from Kolkata to Delhi and the flight was delayed by an hour or so. I then arrived at Delhi airport and upon arrival I was told that my connecti

UK Rail Replacement Bus delay - can you still claim Delay Repay?

In the UK, for most delays, if your train is late enough you're entitled to some compensation. The exact rules vary by Train Operating Company (TOC), just to ke

What is an effective means for complaining to an airline and having my complaint properly addressed?

A bit of context to the question: I took a flight this Saturday with Iberia and my checked-in baggage was lost. I had all my clothes there so I had to buy some

Compensation for denied boarding due to baggage delay

Recently, my son and I traveled from Bangkok to the US, and when boarding our connecting flight in Hong Kong we were involuntarily denied boarding because the a

Third party issued a wrong ticket

I had booked a ticket last month from JFK to TRV in Kuwait Airlines for 9th December. Since there was a rescheduling done by the airlines, they gave me an alter

Missed a connection due to delayed baggage

I had a connection flight Europe -> US -> South America. That was with AA. In US [at least in the connecting airport I was] there is the law that the pas

Is it possible to get an airline to compensate lost incidental costs?

We originally booked a flight with an overnight stop. We also booked a hotel in advance which was refundable until the day before our flight. The morning of th

Rights regarding airline schedule change

12 of us booked flights with Thomas Cook airlines to travel from Manchester to Dalaman. A month or so after booking we were notified that instead of departing a