Why do some hotels ask you to leave the key at the reception when you go out to come back later?

Why do some hotels ask you to leave the key at the reception when you go out to come back later? - Young ethnic woman pointing at camera

Sometimes when I check in at a hotel I am asked to drop the key at the reception before leaving the premises, even if I will stay longer. When this happens, I normally do like they ask me, but sometimes I forget and take the key with me the whole day. Even then, when I come back to the hotel in the evening I find my room cleaned and nothing different happens.

So why do some hotels ask you to always leave the key at the reception before you go out? This seems like a waste of time for both the reception and the guest, so I imagine there must be some advantage?



Best Answer

Some hotels do like the keys to be left at the premises. That is just the way it is.

It is more work for them, to collect the keys and hand them back whenever you want to go to your room.
But they think it is worth it.

I have seen this when the keys or the keyfobs were quite expensive and in old fashioned/traditional hotels, where service is still valued.

All hotels have either a spare set of keys or a master key, or likely both. So no reason not to service the rooms. But hotel staff have told me that if the guest forgets to hand in the key when leaving, they have to have a new key made, which is a nuisance at least and can be costly in the longer run.




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Why do some hotels ask you to leave the key at the reception when you go out to come back later? - Thank You Signage
Why do some hotels ask you to leave the key at the reception when you go out to come back later? - Old fashioned golden service bell and reception sign placed on wooden counter of hotel with retro interior
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Are you supposed to leave hotel keys?

Your information remains recorded on the card until the next guest checks in and has his/her data is overwritten.\u201d \u201cNever return your key card to the hotel. Keep it as a keepsake (there is no fee for this) or use a magnet to destroy information!\u201d

Can you leave a key at the front desk of a hotel?

Handing in your key makes no difference to the safety of your room, as hotels will always have more than one set anyway. Nowadays many hotels have 'electronic' keys, plastic cards valid for the duration of your stay, and these you can carry about with you.

Can I leave a room key at reception?

6 answers. Yes you leave your key with reception on your way out. The key is big and you wouldn't want to carry it around with you. I believe they ask you to do this so that they know when you have left so they can clean your room.

Why do hotels give you two keys?

If you have a friend on another floor who is joining you (or even outside the hotel and joining you in the club) getting a second key saves you the time of having to meet them at a firm set \u201cminute\u201d in time. Another reason is one key going into your wallet (or your purse etc.).



At the Hotel Conversation : Hotel Reservation and Check In




More answers regarding why do some hotels ask you to leave the key at the reception when you go out to come back later?

Answer 2

In addition to the existing answers:

In budget hotels, it can save yet another bit of cost as they don't need to give out multiple keys per room. This has multiple advantages:

  • The cost of making the extra key
  • The hassle if even 1 of the keys gets lost
  • Because it is 1 key, you can force people to turn of the light when they leave the room (as they need to insert the keycard to make electricity work)

Answer 3

Why do some hotels ask you to leave the key at the reception when you go out to come back later?

In the past (1970's/80's), for smaller hotels and pensions:

  • prevention of loss (they were rather ugly and heavy for a reason)
  • prevention of strangers 'wandering' around, where the reception is strategically placed near the main/only entry
  • telefon calls: with the then existing older systems where a manual connection was required, one simply told the caller that the guest was away if the key was there.

Hotels then often had a 'long memory', so people working there were often trained on what to look out for.

Maids would report to their Matron/Housekeeper and they would report to the receptionist anything that looked odd (the main source of the hotel grapevine that was very fast and often more extensive than strictly necessary).

Often, someone in the hotel knew how to exchange locks (and other general repairs), which would be done if a key was lost under suspicious circumstances. Thus a stolen key would no longer match the original room and become useless for a hotel thief. In the small hotel I worked at during my studies, the owner did this himself keeping track of all the exchanges. There were also spare keys/locks, so it could be quite some time until a stolen key would be used for another room.

So there were good reasons for this policy, which served not only the interest of the hotel but also of the guest (in public statements: the other way around).

Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

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