The TAP website does not recognise the voucher they sent me and the phone goes dead when I try to ring
Having received a voucher which is valid for 24 months from TAP for a cancelled flight in June, I am now totally unable to reach them by phone or book an alternative flight through the website. Despite copying and pasting the voucher code, it says it is not a valid code.
Has anyone had the same problem? If so, how did you tackle it?
Best Answer
In my recent experience speaking with TAP (due to their buggy website and Portugal’s confusing and confused COVID rules), some combinations of menu options will lead to a couple minutes on hold, followed by a hang-up.
My suggestion is to try a different menu combination that is reasonable related (I.e. don’t pick Miles & Go for a booking inquiry)- that worked for me more than once (after some time on hold) and unfailing led to a very polite and helpful human being with good English skills.
I used Skype out to minimize the cost of calling +212 Portugal from outside Europe (North America and Africa).
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How do I redeem a tap voucher?
Where can I use my voucher? The voucher can be used at flytap.com. Go to the payments page, choose the option 'Add voucher or promo code', and enter your voucher number. The voucher amount will be deducted automatically from the purchase total amount.Can you combine tap vouchers?
Can the same payment combine vouchers that have been issued in different currencies? No. If you want to use various vouchers in the same payment, all vouchers must have been issued in the same currency.How do I get a refund from Air Portugal?
You can request a refund for a paid booking without any penalty, provided that you do so within 24 hours of completing the booking and more than 7 days before the trip. Refunds within 24 hours after and less than 7 days before the trip are subject to a CAD50 refund (or CAD65 for intercontinental flights) fee.[Eng Sub] NOT ME เขา...ไม่ใช่ผม | EP.2 [1/4]
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