Regarding ratings of hotel

Regarding ratings of hotel - Brown Concrete Building Under Clear Blue Sky

Different websites give different ratings for the same hotel. Why is it like that? Which one is the correct one?

For example:

Senani Hotel in Kandy: Google shows it to be a 2 star hotel

But booking.com at the following link

https://www.booking.com/hotel/lk/senani.en-gb.html?aid=357026;label=gog235jc-hotel-XX-lk-senani-unspec-in-com-L%3Aen-O%3AwindowsS81-B%3Achrome-N%3AXX-S%3Abo-U%3AXX-H%3As;sid=83cff77d63c2ae40aeb0264a6357d90b;dist=0&keep_landing=1&sb_price_type=total&type=total& shows it to be a 4 star.

Which is the correct rating?



Best Answer

There's no common standard being established internationally on the hotel star's rating.

Each country establishes its own star rating process and implemented it through associations or through government departments.

Having said that, the star ratings still serve as a good guideline for one to choose a hotel.

In your case, I believe the star rated reported on Google was submitted by the hotel through Google Business listing.

On top of star rating, I would suggest to check out third-party review sites. E.g. TrustPilot




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How hotel ratings are determined?

Procedurally the hoteliers should apply for their star rating and the committee responsible will visit and judge based on the facilities provide, how well the guests are served etc. Based on these, they give them star ratings ranging from 1 star to 5 stars.

What is the best rating system for hotels?

America's go-to rating system is run by the American Automobile Association (AAA). AAA uses a Diamond Rating system, with five diamonds being the highest designation a hotel can achieve.

Why is hotel rating system important?

Hotel star rating system is one of the main ways hotels are assessed and rated. This is important, because potential customers may look at the star ratings of a hotel before deciding whether to book a room there.



HOW HOTELS ARE RATED STARS | EXPLAINED




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