KLM refused luggage return during 3 day delay
I was due to fly out from Amsterdam to Nice yesterday, but the flight was cancelled by KLM. The soonest available flight they will give me is in 3 days time. I accepted that as I have no real other option. However, they are refusing to return my luggage to me during this time, stating that it will simply be loaded onto the flight in 3 days. Is this legal? I only have very light hand luggage, and everything I need is in my ch clef luggage which they refuse to return. I would like to know if this is normal procedure and if there is anything I can do so that they give me my luggage during the delay so I don’t have to go out and replace all my essential items that I will need for 3 days (clothes, make up, toiletries etc). Thanks for any insights you might have.
Best Answer
It is understandable that it is diffcult for them to sort the luggage out and give it to you, but according to the usual rules, they should be responsible for paying for your necessities, as well as the hotels and food, as the delay is their fault. It should be cheaper for them to get your luggage out than to pay for you buying new items, but they may have the choice in that (meaning they probably can choose to give you money instead).
Either way, they are responsible for your cost during the forced stay, and they are legally required to inform you about it. Contact them to get what they owe you, and file a complaint if they don’t want to.
Worst case you can buy some new wardrobe on their nickel, and have some paid vacation in the three days.
Pictures about "KLM refused luggage return during 3 day delay"
Does KLM compensation for delayed baggage?
If the passenger is outside his domicile and has incurred expenses of first necessity (for example hygiene products or pieces of clothing) due to delay of his luggage, he can request a refund. The compensation limit corresponds to the equivalent in reais to EUR 60 per each day of the baggage delay, limited to 21 days.What happens to luggage on a delayed flight?
The airline will reroute your checked bag to your destination (or wherever you ask them to) as best it can, and it will deliver the bag to you at no charge (although you may wait a day or two or even longer, depending upon how bad the delay is).What happens if I miss my connecting flight due to a delay KLM?
If the first flight of your journey is delayed and because of that you have missed your connecting flight, the marketing airline is responsible for booking you into the next available flight for free. If that has happened, contact the airline you booked your flight from (KLM in this example).Can I get refund if flight is delayed?
The U.S. Department of Transportation says you are entitled to a refund of your ticket cost because of a cancellation or "significant delay" and you choose not to travel. This is the policy regardless of the reason the airline cancels or delays the flight.⭐️ KLM Flight is Delayed or Cancelled? Claim €600 Compensation (Easily) - 3FlightDelay
Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
Images: Nataliya Vaitkevich, Gustavo Fring, Pixabay, Kampus Production