I booked with "free cancelation" but have been charged; what can I do?
I booked a hotel with agoda travel on "no risk free cancellation" for 03/06/2019. I cancelled the booking, and agoda sent me the confirmation that I cancelled 29/01/2019.
The hotel took full payment of £400+13% tourist tax+fee currency exchange without my consent or travel company knowledge. I have it on my bank statement. But the hotel denies receiving the money. The hotel is in Niagara Falls, Canada. What can I do?
Best Answer
This is a perfect example of why the Credit Card "chargeback" process exists!
Firstly, check your credit (or debit) card statement to confirm that it was actually the hotel that charged you and not someone acting on their behalf.
The first step of obtaining a charge-back is to contact whoever charged you and discuss the charge with them. This is best done via email so that you will have proof of the discussion. Presuming it was the hotel that charged you, then it sounds like you have already done this.
Next, contact your credit card company and "dispute" the charge. They will ask for any proof you have that the charge is not legitimate - in which case you can provide the details you have around the cancellation, and in particular the fact that the hotel claims they did not charge you.
At this point the credit card company will investigate the charge (including contacting the hotel to get their side of the story). Unless the hotel is able to prove the charge is legitimate - which is unlikely in this case - then it will be reversed. It is possible that the credit card company will credit the amount to you immediately whilst they investigate, but if not then you should plan to pay any outstanding bills in order to avoid penalties.
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How do I cancel my free booking?
When you book a room on Booking.com, you get a confirmation email. Scroll it down till you see the green \u201cCancel your booking\u201d button. Click the button and you will get to the page with the details of the booking. The cancellation window will pop-up automatically.Does free cancellation mean I get my money back?
First, a quick definition of \u201cFree Cancellation.\u201d We're referring to a booking wherein a guest can receive all of their money back if they need to cancel within a given window, perhaps up until 7, 14, or 30 days before the check-in date.Do you get charged for Cancelling free now?
A passenger will only be charged a cancellation fee for a driver cancellation, if a driver has already waited five minutes or more at the pick-up address. After five minutes the driver is requested via the FREE NOW app to call the passenger and inform them that they are already waiting at the pick-up address.Can you cancel a non refundable booking on booking com?
Their Terms and Conditions will be very clear about non-refundable and its meaning. You can cancel it if you wish, but you will not receive a refund.FCF ( Free Cancellation Fee)
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