What actions can I take when a travel agent is very slow in rescheduling a cancelled flight?
I was scheduled to fly from Barcelona to Manila on April 21st 2022 with a return on May 21st. The airline Lufthansa cancelled part of the flight on May 21st. I talked to the travel agent and they said there's an option to reschedule the return for May 20th and I asked them to do this. I made this request on March 16th and the travel agent still hasn't confirmed that the return flight has been moved.
Any time I contact them about it they just say that it's still processing they are waiting for Lufthansa to confirm the change - meanwhile if I go to the Lufthansa website and check myself I can see they have several available flights departing from Manila to Barcelona on May 20th, so I don't see why it should be taking so long to process this change.
The outgoing flight is in two weeks and I still don't know if we have a return flight home or not. Every time I contact the travel agent they give me the same answers and apologies about the delay but there seems to be no progress at all.
Do I have any legal actions that I can take to escalate a situation like this? I am worried that this will still be stuck 'processing' on April 21st and we'll be forced to make the choice of going and hoping that the return flight will be resolved by the time we are due to return or cancelling altogether and claiming the refund. Do travel agents/airlines have any legal obligation to provide a timely rebooking in the case of cancelled flights?
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Can a canceled flight be rescheduled?
Typically, if your flight is canceled the majority of airlines will rebook you on the next flight available to your destination at no additional cost. However, depending on why your flight is canceled, finding seats on a new flight may be difficult and your arrival time may be delayed significantly.How do you get compensated for a Cancelled flight?
First, start with the airline agents at the airport. The airline agents should help provide you with your rights and the process to file for compensation. Next, reach out to the airline's social media team to explain your situation.How long can a flight be rescheduled?
For domestic bookings, customers can make any changes or cancellations free of charge within 24 hours of booking, if booked at least 7 days before the travel dates. If any cancellations to Bookings are undertaken through IndiGo's call centre, an additional fee of INR 250 per person per sector will be levied by IndiGo.Are you entitled to compensation for a Cancelled flight?
You're legally entitled to get compensation if the cancellation is the airline's responsibility and both the following apply: the replacement flight delays your arrival by 2 or more hours. your flight was cancelled less than 14 days before departure.Travel Agency Advertising Ideas
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