How to redeem an American Airlines voucher?
Recently I traveled with American Airlines. I had a bad experience as I felt they were terribly outdated, so I complained with their customer service, who, ironically, gave me a paper voucher that I can redeem on my next flight.
Now... seems like this paper voucher that looks like a plane ticket can't be used while booking online, is that true? How I can redeem it? I read somewhere that I have to do a phone reservation and then mail the voucher. Really? That's so outdated
Best Answer
I just called yesterday May 20 2016, to clarify how to use a paper voucher issued to another family member I had an internet reservation I had made for a flight on hold at the time and was trying to understand how to use the voucher to purchase the ticket on line. I was told paper vouchers can NOT be used for payment on line and that you have to call in but they waive any ticketing fee. Then, I was told I could not use it as the voucher was not in my name. I voiced upset at this as we were told the voucher could be "transferred" or used by someone else, plus it was given to render payment for errors that American had made on the last flight. The rep spoke to someone and got it approved for use. The rep then directed I had to mail it in by a certain date or deliver it in person at an airport terminal of AA. I asked what happens if it gets lost in the system or not received for some reason, she advised to take a photo picture and copy. Mailing it is more complicated as you have to note certain things outside and inside the envelope, but if mailed, rep gave address of Dept 109 5031 Commerce Park Circle Pensacola, Fl. 32505. Hope this helps all others who get these paper vouchers. If I knew what I know now, would have asked for an e-voucher.
Pictures about "How to redeem an American Airlines voucher?"
How do I use my American Airlines voucher?
Travel VouchersGo to aa.com and choose your flights. On the payment page, choose 'Other forms of payment.' Enter the Travel Voucher number and PIN.Where is the pin on American Airlines voucher?
Using American Airlines eVouchers You may retrieve your eVoucher # and PIN # by clicking on the link sent to you via email. On the payment screen, enter both the eVoucher # and PIN # exactly as they appear on the retrieval page.How do I use a travel voucher?
If you bought your American Airlines ticket directly from us, you can request a refund online or contact Reservations. We'll process your refund back to the original credit card within 7 days (it should appear on your statement in 1-2 billing cycles).Airline Refunds vs. Vouchers: What You Need to Know for Cancelled Flights
More answers regarding how to redeem an American Airlines voucher?
Answer 2
If it has a 19-digit card number and a 4-digit pin number on it, it may be an "eVoucher". You can check it at https://evouchers.aa.com.
If so, you can buy your ticket online at http://aa.com. One of the payment options is "Gift card / eVoucher".
If not, call AA and ask for guidance.
Answer 3
I just called as well. Here is what AA said:
Transportation Vouchers can only be used on flights booked at least 12 days in advance.
The website won't give you the option to place a booking on hold if you are making a reservation less than 12 days.
They can book it over the phone without charging the 25$ reservation fee.
Good for one year.
Staff on the phone don't really know the conditions: one told me it was only good for domestic travel US only; another said it was good for any AA flight.
Answer 4
Unbelievable. They are stone-aged.
Have to call. it then takes 12 days.
Yes. Must mail the voucher back to AA. You also have to write the flight, date, booking code o the envelope, or they wont credit the voucher.
Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
Images: @coldbeer, Nikita Grishin, Pixabay, Quintin Gellar