How reliable are hotels' information on their websites?

How reliable are hotels' information on their websites? - Pensive Asian lawyer examining report in office

I want to book a room in a hotel in Germany, But I'm not sure how trustworthy the information on their websites is.

Have you ever booked a room in a hotel online? If so, did it come across as described.



Best Answer

More than the information listed on a hotel's website, I would trust peer reviews from tripadvisor. Not only is the site worthwhile to check hotel reviews, but more often than not, you can also get information about the location where it is based, things to do in the vicinity (and traps to avoid), etc.

The hotel websites are mostly filled with marketing information intended to draw in clients.




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Can Hotels com be trusted?

Hotels.com is a scam. They will tell you one thing and do something else. I prepaid for a hotel, through their site, and when I arrived the hotel stated no rooms were booked in our name. Hotel.com dropped the ball and did not book us a room.

Why is a hotel website content important?

Hotel website content remains one of the fundamental pillars of a strong marketing plan that all businesses in the hospitality industry should never ignore. It is an essential element that encourages your guests to stay longer on your website and book a stay in your hotel instead of going to your competitors.

Is it better to book with booking com or with the hotel website?

You can often find better rates by booking directly, too \u2014 a concern for budget-conscious travelers. By calling a hotel directly, you find out about any specials perks or packages they have available. In some cases, you can get a better room for the same amount of money.

Is bookings a reliable source?

Is booking com reliable and safe? Booking.com is reliable and safe. They are in the business for years now and they are one of the biggest booking websites out there. If you need to book for your next trip, Booking.com is a very safe platform that you can use.



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More answers regarding how reliable are hotels' information on their websites?

Answer 2

I usually book hotels via booking sites (most often booking.com). They usually have at least as good prices as the official sites and have visitor reviews. As an extra step I usually go to the hotel's own website (after I've chosen a couple of candidates) to see additional photos, actual information, etc. I once almost booked a hotel, but then went to the official site and saw a notice that pool area is closed for reconstruction. That wasn't an issue in my case, but could've been a dealbreaker for others.

The bottom line is: I would use non-official respectable sites for initial selection, but check the official hotel's site for more details and last minute information.

Answer 3

I'm not sure how trustworthy the information on their websites is.

First, you should combine information from multiple sources and see whether it matches. Specifically, consider the following sources:

  1. The online site where you make the booking
  2. The hotel's own website, including room photos
  3. Sites with hotel reviews: tripadvisor.com, and maybe booking.com, hotels.com or others (I can't say for sure which are the best sites to check)
  4. The hotel's official rating (the link is for Germany and most European countries; there isn't a single universal rating) - and what each rating level means.

There's also the way they phrase things; so that they might be telling the truth technically but you should still not believe the typical implication of what they're saying:

  • "100% sound-proof rooms, as quiet as the grave" - concrete and strong claim, more believable (but nobody will tell you that")
  • "Quiet room" - kind of subjective; what's quiet to you might not be quiet to me.
  • "In a quiet area" - well, the area might be quiet generally, but it might just be there's a construction site across from the hotel which makes noises like the mouths of hell.

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