Holiday Inn - charge for cancelled reservation
Last night I booked a room for next weekend in a Holiday Inn. This morning, I got word that my event was moved, so I cancelled the Holiday Inn and booked a room in a hotel closer to the event. I just realized that Holiday Inn will charge me for the first night, as part of the cancellation.
This is on me -- I'm pretty sure they gave warning both when I booked and when I cancelled, and I just didn't pay close enough attention because I was in a rush (and because I'm used to hotels that allow cancellations up to a night or two beforehand). Still, is there anything I can try to get the charge removed? Has anyone had any success with this?
Update To update: I phoned the hotel, and got transferred, transferred, and transferred again to a nice lady called Holly, who tried to put me on hold and accidentally disconnected me, but promptly called back, all apologies, and put me on hold for a long time, while (she told me) she got transferred three times, until she finally got a gentleman who looked it up and said that, in spite of the clear message in my email, I was not actually charged the cancellation fee. So I thanked Holly very much, and now we will see if that is actually true. (update again It was true and I wasn't charged.)
Conclusion, always worth making the phone call
Best Answer
There is nothing you can really do about it. The charge is contractual. You accepted it while booking the room. You might look into the terms and conditions as there might be some exceptions like death of a relative that would allow lifting this charge but I doubt that an event move will be enough.
As someone mentioned in a comment, you can also try to speak with their Customer service if you are a loyal Customer but again, I don't see them doing an exception for an event move...
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Can you cancel a room at Holiday Inn?
Focus on Flexibility. All bookings can be changed without charge and most rates are able to be canceled without penalty*. To change or cancel a reservation, visit Manage Your Stay or call our Reservations and Customer Care team. *Some exclusions to the cancellation penalty may apply.Can I get my money back if I cancel a hotel reservation?
"The hotel has the legal right to keep the money," she says. "But I've found that if you have a reasonable excuse for canceling the room, most places will offer you a refund without you even having to ask." I agree. "Prepaid" rooms and nonrefundable rates are not customer-friendly.What happens if I cancel my hotel reservation?
The prevailing policy for most chains is still fee-free if canceled 24 or 48 hours before the scheduled arrival. But, some hotels are also experimenting with tiered systems that charged higher amounts depending on what day the cancellation is made.How to cancel a Hotel reservation Mar,21,2019
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