Getting into a fully booked hotel?

Getting into a fully booked hotel? - A Man Sitting on a Chair and Getting a Book on the Shelves

Perchance where I'm travelling to has really crappy availability in terms of vacancies for when I'm going. All of the hotels near the area are fully booked for the weekend. I called the front desk for a Hilton Garden Inn and they said it's typical for them to be booked but they don't have a waiting list.

Does anyone have a clever way I could get a hotel to put me on a waiting list, or notify me when they open up?



Best Answer

Utilize hotels.com or other "black-out date" wholesalers and discounters.
They purchase rooms in bulk at a discounted rate and mark them up for a profit. As occupancy becomes scarce they will hold rooms back for the last minute premium. The room allocations they have will not be available to the hotel front desk or central reservations.

Hotel front desks generally have limited visibility into the "true" occupancy level anyway. Hotels allocate their inventory across multiple channels and basically lose all control and visibility over those allocations. The front desk is just another one of those channels - and not the biggest one either.

However, just because Hotels.com took 20 rooms doesn't mean all 20 of those rooms are reserved - but unfortunately to the front desk it appears as "Not Available".

Room inventories are allocated to the distribution partners months in advance. Hotels.com, Priceline and Hotwire are the incumbents - if their websites don't have availability - getting them on the phone can be worthwhile. These guys are experts - and they have more resources, influence and options than most front desks.

Additionally - there are 4 primary Global Distribution Services that get the bulk of the room inventory and they don't share with each other. This shows up on Travelocity, Expedia and Orbitz.
The easiest way to hit them all is to use Kayak.com or Trivago (or any good aggregator) so you can be certain you're hitting as many sites as possible. It does matter. The more travel sites searched - the better your odds.

Just because the front desk doesn't have rooms, doesn't necessarily mean there's no availability. It just means the hotel has used all of their own allocation.

Keep checking back every day around cancellation time - (re-run your searches) A single cancellation will trigger an available room to pop up somewhere, regardless if that site had previously shown sold-out. You should also try searching for a shorter duration (like just one night - starting on the preferred check-in date) to see if there might be rooms available some nights; but not for the entire duration. It may not be ideal but it will shed light on the true nature of their occupancy. Maybe you're searching for 7 day stay and they actually have 6 of those nights available - but you're rejected because you specified 7. If you find anything - even just one night - It's a start. Once there - you can generally stay.

Cancellation policy is typically 5pm day of arrival - but can be as long as 7 days prior to arrival if there is a big event. Call the hotel front desk and ask for the General Manager every day - (around the cancellation time - 6 or 7 pm) and also recheck Kayak or trivago. They won't call you, but they can be convinced to "pocket" a cancelled room if you convince them you'll be calling every day to check for new cancellations.

Getting on a first name basis with the GM can have huge benefits. It's not uncommon for hotels to "overbook"; knowing that inevitably some people cancel at the last minute - but still trying to fill as many beds as possible. The GM at a reputable hotel will generally help any way they can - within reason.

If all else fails; be at the hotel at least an hour before the final cancellation time on the day of (hopeful) check-in. Introduce yourself to the GM; and wait patiently in the lobby where you can spectate the check-in process.

A room will become available. The only question is - will you get it. Let us know....and good luck.




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Quick Answer about "Getting into a fully booked hotel?"

  • Sorry, the hotel is fully booked. ...
  • The hotel was fully booked, but we've just had a cancellation so a room is free now.
  • If your first choice of hotel is fully booked, you'll be offered an alternative place to stay.


  • How do you politely say you are fully booked?

    If you are looking for wording you can say something along the lines of, because of the high demands of the holidays, I am completely booked. Thank you for considering me.

    Can you stay in a hotel as long as you want?

    Generally speaking, there are no rules set in stone for how long you can stay at a hotel. It will depend on the infrastructure as well as the legislation for the particular place where you are offering extended stays.

    Can you bring visitors to a hotel room?

    Guests will be required to sign in their visitors at the Front Desk where they will complete a Visitor Slip stating their name, room number and name of their visitor. Also there is a time limit that a visitor can stay in a room. Also some hotels impose a charge on visitors. over a year ago.

    Do hotels know if you bring extra people?

    In some cases, a hotel may be charging based on how many guests are occupying a room. But in other cases, a hotel may request that information so that they can ensure they are complying with the fire code, or so that in the event of an emergency they will know how many guests should be accounted for.



    HOTEL OVERBOOKING - This is a situation you might face and you should know what to do!




    More answers regarding getting into a fully booked hotel?

    Answer 2

    No particularly clever schemes, I'm afraid. Those hotels that have waiting lists will add you if you call or mail them; those that don't, will not.

    I'd look into alternatives like Airbnb that will often have availability even when hotels are full. Or, if you're feeling like Austin Powers, you can wait until just before you arrive and then try your luck with sites like Hotel Tonight or lastminute.com, or even the airport hotel desk, which will most likely have last-minute cancellations.

    Answer 3

    Here's a technique that's risky - but can work.

    • Wear a suit, carry a "professional" looking suitcase.
    • Go up to the front desk and try to check in.
    • Inevitably, they won't have a record of your booking.
    • Claim that your company's travel desk made the booking - you've flown all the way over from wherever for a big conference with Name of major local employer.
    • Best case scenario, they're able to find a spare room for you as a last minute walk in.
    • Worst case, you can ask them to ring round other local hotels to see if they have any availability. You're from out-of-town so don't know any hotels in the area.

    This has happened to me twice. In both cases, my travel agent had actually screwed up though!

    It's by no means guaranteed - but if you're a regular, or work for a company which always sends its staff to that hotel, there's a good possibility of success.

    Answer 4

    People don't forget that been if they so have a room or two available, they will charge a premium for it. I mean 2x-5x the typical rate for the same night if booked in advance

    I have the highest elite status with Hilton, SPG, Marriott and Hyatt. I can almost always get a last minute room even in the busiest times but the rate is way higher than my company would approve even at their most generous.

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