Getting AeroMexico to honor vouchers

I have two vouchers from AM, each good for a roundtrip flight to or from Mexico City. They expire March 1. AeroMexico says they can be redeemed by email or through an agent (there is no way to redeem them on the website or by phone). Last week I finally got the agent to make a reservation. I had 12 hours to pay the taxes. The person at the phone number listed said he couldn't process the payment, the office listed at 34th in Manhattan is now a travel agency, and of course when I emailed payment info to the agent who made the reservation, she did not respond (typically takes 1 - 4 days, doesn't work weekends). A few days earlier I even went out to JFK and waited several hours for some of their staff to come on shift, only to be told this can only be done by email. Basically, AeroMexico's vouchers seem like a scam. I am at wit's end.

What can I do to get them to honor the vouchers? I have been extremely flexible with dates, so that is not the issue.

Do I stand any chance of suing them in small claims in NY (given that they have an office at JFK)?

vouchers aeromexico

Best Answer

Please don't over complicate this. Redeeming vouchers is a common occurrence.

Most often, the easiest thing to do is make a reservation (reserve only, don't pay) on the airlines website, then call directly to redeem the vouchers.

They will tell you exactly what to do with the vouchers and take payment for any remaining balance.

You don't need an agent or to visit an airport.

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How do I use my Aeromexico voucher?

It's easy to use your electronic voucher, just follow these simple steps:

Choose your new destination and travel dates.

Enter your information, making sure that it matches the information on your original reservation.

Select the electronic voucher (EMD) as your form of payment.

Can I use Aeromexico voucher on another airline?

The voucher or EMD will be valid for one year from the date of issue and may be used to travel to any destination with Aeromexico. If a flight has been canceled, customers may choose between issuing an EMD with the cost of their ticket, plus 15% applied on the rate before taxes and other charges.

How long does Aeromexico voucher last?

If your flight was scheduled to take place between July 1, 2020, and January 10, 2021, you are eligible to get an electronic voucher (EMD) valid for the next 12 months.

How do I get my money back from Aeromexico?

To initiate the refund in Aeromexico call on 1-802-308-3254 or 1 (800) 237-6639, Also you can first fill out the refund request form. Fill in the form and then the customer care experts will get in touch with you and provide you with the refund of your flight ticket within 7 business days.

How Airlines Scam Us All (Aeromexico Scam Exposed)

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