Category "passenger-rights"

When in a window seat on a plane, how do I deal with people who want the shade closed?

I take several international flights a year. I find that traveling with the window shade open helps keep me from feeling claustrophobic and, simultaneously,

Can passengers on an airline use Travel John?

For those scenarios, where plane is going through turbulence, or during take off or landing, or any other impractical scenario, can passengers carry and use Tra

Is the ship's captain required to report laptop/mobile serial numbers for all passengers and crew?

A privately owned ketch on tour in the South Pacific is planning to make landfall in Australia early next week and it is carrying about a dozen of the captain's

European passenger rights. Reimbursement in case of time change by airline

I have a Lufthansa flight with a connection in Frankfurt. I bought the ticket several months ago and connection time then was 50 minutes. I checked my ticket s

Passenger rights payment for delay caused by extraordinary circumstances on another flight?

My long-distance flight (>3500km) with an EU airline (Lufthansa) is delayed for ~6 hours. At checkin they told me they had to re-route due to medical issues.

Does the EU have rules about air ticket refunds in case of visa refusal?

Sometime back I had asked about airlines which refunded money if visa is refused. Now in last few months, from whatever little I have understood, European car

What to do if an EU airline cancels your ticket without notifying you?

I had bought a flight ticket with Norwegian Air for a flight on the other day, but when I arrived to the airport to do the check-in, they said they had cancelle

Lufthansa denied boarding after coming from another delayed Lufthansa flight for 5 minutes

Travelling from place A to B with Lufthansa with intermediate stop in Frankfurt (F). We started on time from A. Expected wait time in F, 1.5 hours. The flight f

Does the EU flight delay compensation apply to connecting flights as well?

There has recently been a question about a traveler who missed his connecting flight within the EU and was forced to take a different flight at a later time. In

Damaged Luggage on Vueling Flight, how can I proceed?

I flight to Italy last Friday and my (Primicia/Branded) luggage was damaged, it costs around 180EUR (R$600). So I walked immediately to Vueling desk and opened

How can I preclude border agents from seeing emails on my laptop? [closed]

I use Microsoft Outlook 2016 (abbreviated to O16) on my Windows 10 laptop that stores all emails offline, without Internet access. Canadian an

What rights do travellers have when being searched for drugs by Australian customs?

A friend of mine recently went through customs at Melbourne airport. They were on an incoming flight from Manila, Philippines. At Australian customs they were c

Can Airline Legally Refuse Boarding for NO Reason?

Can an airline that serves North America (USA & Canada) and Western Europe (Schengen areas + UK) deny a passenger boarding for no reason at all? I know air

Is airline obliged to refund cost of flight if the passenger is unable to fly because his travel visa has been rejected? [duplicate]

Is an airline obliged to refund the cost of a booked flight if the passenger is unable to fly because his tourist travel visa has been rejecte

Missed connecting flight

I fell asleep at the gate while waiting for a connection flight to the UK from South Africa. I was connecting on Kenya Airways. They say I have to pay charges w

What are your rights if you are forced to reschedule your flight?

If I understand correctly, if an airline cancels a flight due to reasons beyond their control (a strike for example), passengers do not receive compensation und

What are my rights if there is an air ticket error on the travel agent's side?

What are my rights if there is a ticket reporting error on the the travel agent's side? For example, what if I buy a ticket from airtickets that also includes b

Missed night ferry on Rail & Sail connection due to delayed trains, what are our rights w.r.t. delay repay and accommodation costs?

We missed the night ferry part of our Rail&Sail connection from London via Harwich to Hoek van Holland due to a series of delayed trains. What are our rele

EU: What are my rights when an airline is on strike?

Long story short: an airline was on strike and, with a notice of 3 days in advance, my flight was moved two days later, so I had to stay 2 days more where I was

Can a booked transit passenger be denied to board on the plane in the transit airport?

I have a confirmed booking from A to C via B. In airport A I am checked-in and my luggage is tagged all the way to C. But I get only one boarding pass for the f