Category "disputes"

German hotel: Is a booking confirmation following a request binding? Charges and legal action mails.

I booked a small hotel (small due to non-availability of regular hotels) in Mannhiem, Germany and I could not go to the conference because I was physically not

Can I tell if the airline sold "my" seat after I cancelled the return leg after partially traveling?

I had a flight with British Airways and cancelled the return flight after taking the outbound leg. They refuse to refund a large sum of the money (including the

Bill from German Railway

In early June my wife and I traveled to Europe on vacation. During our trip we traveled by German rail to Stuttgart from Paris. We spoke with a worker at the P

Is a B&B's cancellation policy enforceable if I never saw it?

I booked a room at a B&B a month and a half in advance, over the phone. I asked to be sent a confirmation via email and a cancellation policy as I had not s

easyJet won't refund because it says 'no-show' but they denied boarding

I'm trying to help a friend of mine. He was supposed to travel from Berlin to Amsterdam with Easyjet along with 3 other people. At the time of boarding, my frie

Airline won't let me pay to upgrade due to purchasing original economy ticket via low-fares site - what's the logic in this?

Tomorrow I fly long-haul on a TAM (theoretically now LATAM) flight. To my surprise eventually after chasing and chasing them on the cost of an upgrade to busin

Who is responsible for any change in visa requirements?

We were due to fly to Canada 4 weeks ago where we found out at the checking point that we were supposed to have ETA visa. This was launched by Canadian governm

Booked a hotel in Munich, and the hotel canceled it. Any recourse?

I booked 2 hotel rooms in Munich a while back for a couple of day during Oktoberfest. The rate I received was 77 € a night. Yesterday, 3 days before I'm su

Air ticket compensation for changed flight

The departure time for my flight from Vienna to Lisbon (TAP) was changed from 13h15 to 18h30 (also the flight number changed). I was informed 2 days before depa

Missed hostel check-in by one day - charged full stay and not given lodging

A while back I booked a hostel in Madrid and accidentally got my travel dates mixed up - I ended up booking for 8 nights instead of 7 because when I booked the

Hotel bill dispute [closed]

I booked a hotel room in the Netherlands for 2 nights. The hotel was a pay-at-the-property hotel, and didn't need credit card details. Before

Avoid racism in India towards fellow Indians [closed]

I am a South Indian solo travelling to places in Northern India. My previous experiences are that I face more racism (due to darker skin ton

I booked with "free cancelation" but have been charged; what can I do?

I booked a hotel with agoda travel on "no risk free cancellation" for 03/06/2019. I cancelled the booking, and agoda sent me the confirmation that I cancelled

Is it possible to ask for a hotel room without minibar/extra services?

Well, I think the title says it all: in hotels which offer minibar/other extra services for a fee, is it possible to have a room, where there is no risk of acci

What can a passenger do when Ryanair close the boarding gate earlier than advertised?

For a Ryanair flight, the "Gate Closing" written on my friend's pass was 9:35, which was 30 minutes before the flight, and he arrived at the gate at 9:28. The g

Can I adjust automatic gratuities after disembarkation on Carnival Cruise Lines in the USA?

I don't want to discuss the ethics or practices of tipping. I just need to know if there is any way to adjust the automatic gratuities after I leave the ship.

Flight cancelled: try an ADR or directly to claims management company?

My Ryanair flight was cancelled (officially delayed 18 hours) because a crew member was sick and according to the EU regulation 261 and sources like this and th