Category "passenger-rights"

What rights do passengers have when flights in the USA are delayed?

What rights do passengers on delayed flights in the USA have? In some countries, depending on the length and type of delay, passengers can receive a free phone

Do EU passenger rights also apply on flights which are operated as a code-share with a non-EU based airline?

I am turning part of my answer on question What rights do passengers have when flights in the USA are delayed?, into a new question. The EU made very elaborat

Which organizations are/have been effective at lobbying against invasive airport security?

I've been selected for additional screening the last 5 times I've flown and I'm getting tired of it. Not flying is not an option. I want to donate money and tim

What rights do I have if my flight is cancelled?

Last week I tried to fly to Amsterdam. Unfortunately the weather conditions were really bad and my morning flight got cancelled. I waited in a line for 5 hours

What are the relevant passenger rights in case of international train travel in Europe?

What are the relevant passenger rights in case of international train travel in Europe? In my experience, railway carriers are often quite poor at informing tra

Under what situations can a passenger be restrained by flight crew?

I came across a news story recently where a passenger was restrained using tape for unruly behaviour on an Icelandair flight. Under what situations is a flight

Airline (lowcost) has changed my reservation, what are my options?

An airline in question has 3 flight a day to my destination, one ridiculously early in the morning, one in the afternoon, and one late night. Because the aftern

Am I entitled to air passengers compensation if my flight was cancelled and I did not get a re-route?

Recently a flight was cancelled and I think I was mistreated. On the day, about 5 of the flights from the airport got cancelled, they claimed it was because of

Airline weekly/monthly passes from Gujarat state to Pune, India

I want to know if there exists a monthly/weekly ticket in any of the Airlines operating from Ahmedabad to Pune in India I want to travel to and from every day.

How to deal with flight attendants behaving unlawfully?

How do travelers deal with flight attendants who conduct themselves unlawfully (racist/homophobic/etc)? I have seen and even overheard flight attendants discus

What is Air China required to do if they cancelled a Chinese domestic flight 40 days in advance?

I bought a ticket with Air China specifically for the flight times. (I am picking up several groups at the airport in the evening on one night) I have recentl

Right to accommodation in case of delayed flight, missing connecting flight [duplicate]

A non-EU-citizen booked on a flight from outside the EU with a connection in Istanbul continuing into Europe experiences a flight delay of sev

What rights do you have in China to appeal stuff being taken off you in transit?

I debated this, but I think it's askable. I just flew transit through Beijing. Did NOT enter the country. You still have to go through security though, but wh

How to find out the name of a fellow Indian train passenger?

A few days ago, I travelled on an Indian train. Near my seat there was a guy to whom I have given my book, but forgot to get it back. There is an important pa

What rights do we have after being 'abandoned' in Guatemala during a technical stop?

We flew Barcelona-Managua return with Iberia this July/August. At Barcelona we were given boarding passes for changes of plane in Madrid and San Salvador. Whe

If a passenger damages another passenger's property (accidentally) on a flight, who is responsible?

This came up after listening to a Rick Steves podcast on travel. He and I have both apparently wondered - when the passenger in front suddenly reclines their s

Strategy to improve seats on a flight?

I'm not talking about getting a business class upgrade. I'm talking about where you're in Economy, you look at your ticket and you realise you're in the back ro

Delayed Eurostar arrival in London, going to miss my connection, what to do?

My Eurostar is scheduled to arrive 30 minutes late in London, and I have an advance ticket for another train to catch, but I'm almost sure I'm going to miss it.

Iberia changed my flight and I now have a 24+ hour layover in Madrid, what are my rights?

I have been researching this for some time now, but can't seem to find a definite answer to my worries. In May '15 I booked a ticket through a travel agent fo

Am I entitled to a full refund if I cancel because the airline has announced, but not yet confirmed, my flight might be from a different airport?

I booked a flight from Brussels Airport to Berlin on Friday April 15th. Because of the current situation at Brussels Airport, the airline has announced that mos