Category "airlines"

Why do some airlines and air travel agencies send confirmation emails even if the flight has been cancelled?

During these weeks many flights had been cancelled because of the COVID-19. Why do some airlines and air travel agencies send confirmation emails even if the f

Official record of cancelled flight - European Union

My flight was cancelled 3 weeks ago (London to Brussels) and as part of the refund process I need to prove it was actually cancelled. Is there any official we

Getting a refund From Cancelled TAP Air Portugal flight due to COVID-19 [duplicate]

Our TAP Air Portugal flight From San Francisco to Barcelona, scheduled for Apr 28, 2020, was canceled by the airline. We called TAP Air Portug

Do vouchers offered by EU airlines for Coronavirus cancellations include taxes and fees? [duplicate]

My family's flights with AlItalia later this month have of course been affected by Coronavirus. We cannot get refunds, only vouchers are offer

Do vouchers offered by EU airlines for Coronavirus cancellations turn into a full refund if not used?

My family's flights with AlItalia later this month have of course been affected by Coronavirus. We cannot get refunds, only vouchers are offered, as with basica

If an airline erroneously refuses to check in a passenger on the grounds of incomplete paperwork (eg visa), is the passenger entitled to compensation?

If an airline erroneously refuses to check in a passenger on the grounds of missing/incomplete paperwork (e.g., visa-related such as related in this post) where

Why does China Eastern airlines still fly daily to Prague? [closed]

The Czech Republic has been keeping their borders shut for more than a month now and likewise China closed their borders to all foreigners bac

Budget Longhaul Flights with Stopover

It is often said that many of the barriers to low-cost airlines doing longhaul journeys arise because of reasons pertaining to having to acquire aircraft (and c

No assistance from airlines to return home after cancellation (due to COVID19), can I get compensated under EC 261?

Last month, Morocco went into lockdown while I was there on holiday. I had tickets with BA. At that time some flights were cancelled but then so-called rescue f

Booking repeat round trip every weekend

I need to travel round trip every weekend (out Friday night and return Sunday night) to the same destination for many weeks in a row. I will try to concentrate

What is the maximum occupancy of a typical budget airline given 2m social distancing? [closed]

For a typical no-frills airline using a three-aisle-three layout, at economy class density, what is the maximum possible occupancy which maint

Can I be given a voucher without my consent?

During the 2020 COVID-19 pandemic (ongoing at the time of writing, 2020-05-06), many airlines are cancelling flights and then offering vouchers instead of refun

Repatriation Flight - Buying flight through a tour company and getting the reservation code of airline

Usually I get my plane tickets directly from airlines. Now for the first time I had to purchase two tickets through a touring company for a repatriation flight.

Travel agency requires that I pay non-refundable taxes for a flight cancelled by the airline in order to get refund?

Last year we booked a trip that's coming up soon from the US to a foreign country with a travel agency; the majority of flights take place with an international

Credit Card Ticket Refund

I issue a Airline(KU) ticket with my credit card, later I cancel my that CC, now I refund the ticket, how will I get the money back?

What rights do airlines have to deny boarding due to immigration issues? [duplicate]

So I just stumbled across this account of a traveller which I can imagine to be pretty distressing because I myself have had a rather close ca

Can the "COVID-19 card" be pulled for a last-minute service reduction (EC261)?

Was due to fly PRN-DUS-MAN on 3 July, but the PRN-DUS flight was cancelled 3 days before, while it still ran on 1 and 4 July. In other words, the service was on

Which name provided during booking a flight is the one that counts?

I wanted to check prices on a flight from Ryanair and because they wanted a name up front I entered "Test Me". After going through all the extra options that Ry

Will the cabin crew heat your own food up?

Normally, you get a meal or two depending on the length of your flight. However, let's say that you also brought your own food with you (maybe a burger or ramen

What’s the point of flight ticket cancellation charges?

Many airlines sell tickets with fare rules that include a “cancellation penalty” if the ticket were to be cancelled prior to departure. It seems to