Best Strategy to Get a Refund from British Airways

I purchased a roundtrip plane ticket from Seattle (SEA) to London (LHR) for a trip that was supposed to take place the last week of March on British Airways (BA). Unfortunately I had to cancel the plane ticket because of the Coronavirus (COVID-19). The ticket was about $1,100 USD (both ways).

After I canceled the plane ticket online through the BA portal, I received an email on March 12 from them saying I was entitled to a refund. However, I haven't received the refunded amount to my VISA credit card.

What's the best strategy to get my refund?

If I need to call them what's the best time to call London time (London is 8 hours ahead of where I live in the Seattle area)?

Or instead of calling them, is it better to contact them again via email through their BA website contact form (I already did this and got a stock reply from BA saying in part "I'm so sorry to disappoint you, however we’re unable to make any alterations to bookings, or cancel them, via email.").

Or finally, should I Tweet them (another option recommended by the BA website)?

I'm fine with even getting a partial refund at this point.

refunds british-airways

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How easy is it to get a refund from British Airways?

As per the rule, you will have to wait for 4-6 weeks to get the refund from the airlines in the original payment form. The core rule of refund says that you can request it only after the flight cancellation of BA.

Is British Airways giving full refunds?

We are proactively refunding any BA Holidays vouchers that are nearing 2 years or older. You don't need to contact us, we will automatically refund it on your behalf and email you to notify that your refund is in progress.

How long does a refund take from British Airways?

Issuing refunds quickly For all eligible tickets and services purchased from British Airways within the U.S. with a credit card or cash, refunds will be provided within 7 business days of receipt of the required refund information.

How To Get A Refund From Any Airline For Canceled Flights!

Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

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