Why don't many hotels provide toothpaste as part of the toiletries supplies?

Why don't many hotels provide toothpaste as part of the toiletries supplies? - Watch mechanism in dark room

Most hotels I have stayed at will provide shampoo, conditioner, soap and body wash (even body balms), yet I don't think I've ever seen hotels provide toothpaste. Is there a particular reason why not?



Best Answer

What goes into your toiletry kit varies from region to region. No quality hotel in Asia would neglect your toothpaste, or toothbrush. But it is true that Hyatt is the only major North American chain to offer it as a standard.

Daniel Engber of Slate magazine wrote a lengthy report on this very question in 2013 entitled The Mystery of the Missing Hotel Toothpaste. He interviewed executives at 18 different North American hotel chains, and received the same excuses:

  1. Their consumer research indicates that guests don't want toothpaste.
  2. The industry norm is not to provide toothpaste; their competitors don't offer it, and independent hotel ratings firms don't grade it. For example, the AAA Diamond Ratings Guide criteria require escalating amounts of soaps, lotions, and so on, but not toothpaste.

Independently, there are other theories. One is that toothpaste, because it is considered a drug, is more expensive to manufacture, and gets excluded for cost. Another theory is that the toiletries are there for marketing, not practical purposes— there are luxury soaps and lotions to flatter the guest, but there is no such thing as aspirational toothpaste. Another is that people are likely to bring their own, since it is less likely than shampoo or lotion to leak. Yet another is that toothpaste is a more personal item, and so people are less likely to use it (as with hotel-provided deodorant or tampons). But these are all just speculation. He concludes

We don’t get toothpaste in our rooms because we don’t ask for toothpaste in our rooms; we don’t ask for toothpaste in our rooms because we never knew we could.

That said, many business and resort hotels do have toothpaste available upon request.




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Do hotels normally have toothpaste?

Toothbrush and toothpaste These items usually aren't in the room waiting for you when you arrive, but most hotels have toothpaste and toothbrushes on hand and will bring them to your room for free.

What toiletries are provided in hotels?

According to tripsavvy, hotel guests are allowed to take shampoo, conditioner, body lotion and other bathroom amenities home with them. In some hotels you can even take home bathroom slippers but only if they are of the disposable kind and not branded.

How do hotels choose their toiletries?

Toiletry brands woo hotels using brochures and catalogues. According to Slate: "Some beauty/hygiene companies are specifically focused on the hotel market, while others see it as an opportunity to get their products in front of guests who might then buy the products independently."

Do hotels have toothpaste Hilton?

Yes we do. They are by request only. Toothbrush and toothpaste are available complimentary upon request.



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Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

Images: Nic Wood, Nic Wood, Rachel Claire, Nic Wood