Whose responsibility is it to advise impact to transit time due to flight changes by partner airline(s)
Transiting from Dubai via Madrid to a local flight in Spain operated by Iberia. (Terminal 4S arrival, Terminal 4). All tickets issued by Emirates. Original transit time 2.5 hours, now down to 25 minutes. Iberia have advised me of the the flight change as a FYI (but have not mentioned the transit time might be an issue etc). I've heard nothing from Emirates although I can now see my itinerary has changes. Is it always upon the traveler to work out that there might be an issue (25 minutes is to short to transfer from 4S to 4 in Madrid) after changes in connecting flights (even if they are on a single ticket)?
Best Answer
For a schedule change in advance it is always the ticketing carrier (in this case, Emirates) that is responsible for rebooking you after the change.
In a perfect world this would be handled automatically, but when multiple airlines are involved it generally doesn't - especially when those airlines are not part of the same alliance (Emirates is NOT OneWorld, despite your questions heading). I would suggest reaching out to whoever you purchased your ticket from (either Emirates or the travel agent) and asking them to arrange an alternative. It is possible they will contact you, but the earlier you arrange the alternative the better the options may be.
Depending on how much notice you were given of this change and how much you need to change your arrival time, you may be able to claim compensation under EU261.
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What rights do I have if my flight time is changed?
Except in the case of "minor flight schedule change", you can get a refund when the airline modifies the schedule of your flight. In other words, you're entitled to a refund in cases of "significant flight schedule change" and flight cancellations. Note that the airline may offer you a rerouting instead of a refund.Do you have to accept flight changes?
When an airline makes a significant change- which is generally defined as any departure or arrival change over an hour, a date change, a routing change or an aircraft change, you don't have to accept what they give you.What happens if you miss a connecting flight because of a delay?
If you miss your connection due to a delay, usually the airline is responsible for providing you with a replacement flight to your destination. They will have to book you on the earliest possible flight available.Can I get a refund if my flight is rescheduled?
In case your domestic flight is delayed over 6 hours, the rescheduled time will be informed to you before your original scheduled departure time. Also, the airline is entitled to offer you an alternative flight within that time or a full refund of your ticket.Why I Quit Emirates...
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