What legal action can I take to get my refund related with wrong information about transit visa? [duplicate]
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Two week's back I was travelling back from India to USA,my flight was via Rome and Paris, so as par rule I was required a transit visa. And I did apply for the transit visa in Kolkata's Italian Consulate. I had done all the paper works for my visa application and also buy insurace, but at my interviw, I was told through VFS that since I have an USA F1 visa (Indian Passport) and I am not coming outside of the airport, I don't need a visa. In fact they have sent me an official email to support their words. 
However when i reached the airport, the airlines (alitalia airlines) didn't allow me to get on the flight. Although I showed them my official email, but they didn't accept it. And thus I was forced to buy a new ticket.
So now is there any way I can take any legal action against either the airlines or the consulate to get my money back. If so, what could be my procedure. Since I am a student, that money matters a lot. And I did everything from my part but I was given wrong informations.
Best Answer
You can't take any legal action against the airline because you were correctly denied boarding.
Your itinerary crossed though two airports in the Schengen area, so you would have needed a regular Type C short-stay Schengen visa to go through immigration in Rome, and exit immigration in Paris. Even a transit visa would not be enough.
If your itinerary had been only through one airport in the Schengen area, you would not have needed to pass through immigration and you would not have needed a visa.
You might be able to make a complaint to the consulate, as it is clear that they gave you incorrect information. They should have known that you would need a visa for the itinerary you described in your email.
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Do you get your money back if your visa is rejected?
If your visa application gets rejected then embassy is not liable to refund any fee in any circumstances. Embassy charges fee as a cost to recover their expenses on the process only. The process involves, decision making, verification of documents, data management, correspondence and others.Can you get a refund on a visa?
If you've paid with a Visa credit, debit or pre-paid card and your purchase has gone wrong, you may be entitled to ask for a refund. Your first step should always be to contact the seller, but if you're unable to resolve the situation to your satisfaction, your card provider may still be able to help you.What is visa refund?
The new regulations apply to what Visa calls \u201cpurchase returns\u201d. A purchase return is commonly referred to as a refund \u2014 the merchant refunds the original transaction and credits the cardholder's account.Can we cancel visa and get refund?
If customer cancelled his plan after submission of their visa application to authorized submission centre /consulate /embassy. Then total paid visa fees including services charges are non-refundable. Visa fee is non-refundable once paid even your visa is done/cancelled/refused/withdraw.Schengen Visa Types | Schengen Transit Visa - Transit Through the Schengen Zone by Air or Sea
More answers regarding what legal action can I take to get my refund related with wrong information about transit visa? [duplicate]
Answer 2
The first thing I will suggest is to reach out to customer service and explain very politely the situation, they can give you a refund of your money for one ticket. Play up the student angle.
https://www.alitalia.com/en_us/special-pages/my-experience.html
Additionally you can contact them on Twitter with a very concise post. They’re sensitive to Twitter because it’s public.
https://mobile.twitter.com/alitalia/status/765847690391482368?lang=en
Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
Images: Andrea Piacquadio, Andrea Piacquadio, Anete Lusina, Pixabay