Refund amount for cancelled last-leg flight due to a strike: Alitalia
I booked a return ticket from Düsseldorf to Tokyo via Rome with Alitalia last month. Two days before my return trip from Tokyo I got an email saying the Rome-Düsseldorf flight was cancelled without any explanation. I called their help line and was told that there would be a strike on the day of the last flight, hence the cancellation. She said she could book another flight for me on the day after. I took that option immediately since an extra day in Rome is even better. I also asked about hotel fee compensation and she said I had to email their customer service team, which I did and still got no replies.
Later I figured on the Alitalia website that in such a circumstance I can also ask for a refund. My question is, in this hypothetical circumstance, would the refund be for the full ticket of 4 legs, 3 of which I completed, or would it be a calculated refund for the last flight that was cancelled? Has anyone been in a similar situation?
EDIT #1: I'm not asking for a refund. I'm asking for the hypothetical "what if" question. What if I hadn't accepted the rebooking how would they calculate the refund. Just for my curiosity.
Best Answer
In general, you are entitled to a refund of any fare, taxes and fees associated with any cancelled segment for which you are not reaccommodated.
Important, this only applies when the carrier cancels the flight. If you cancel or miss, a whole different set of rules apply.
There's nothing really to 'calculate'. Each segment has an associated fare which is set at the time of booking. The fare has nothing to do with distance and nothing to do with how other itineraries with that segment are priced.
Meaning, even if AZ sold that exact same flight on it's own for €900, the fare for your itinerary might be only €28 and you would be entitled to only €28 + taxes and fees.
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Can I get a full refund if one leg of my flight is Cancelled?
If your flight is cancelled. You have the legal right to either: a full refund - including other flights from the airline that you won't use in the same booking such as onward or return flights. a replacement flight to get you to your destination.What are my rights if my flight is Cancelled due to strike?
You are entitled to compensation if your flight was cancelled due to airline strike, and you were not notified of this at least 14 days prior to your scheduled departure. If your flight was cancelled, the airline must offer a rebooking on an alternative flight within reasonable time.How do I get my money back from Alitalia?
Alitalia Flight Cancellation Policy- If you have booked an Alitalia flight through the official website of Alitalia, then you can cancel it online and receive a refund online. If you have booked your flight through the reservations team of Alitalia, then you will have to call the reservations team to cancel it.What happens if one leg of flight is Cancelled?
If one leg of a flight is canceled or passengers bailout, then the whole package can be voided at the carrier's discretion. This applies to multi-leg flights across the USA, as well as international flights involving American companies.200 flights cancelled in Italy due to Alitalia strike
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