Receiving a refund for AA Transportation Vouchers after using them for a flight paid with a credit card

I had to cancel a flight and American Airlines mailed me a Transportation Voucher Exchange Coupon.

I ordered new tickets that I wanted to pay with the coupons, put them on hold, called American Airlines and they told me to mail the vouchers to Dept # 109. I needed to confirm my new flight tickets and paid for them with my credit card 1 month ago.

I expect to be refunded on my credit card once the coupons are accepted for payment of the flights. I have not heard anything yet from American Airlines. On the Refund Status page on the American Airlines Website it has a place where you can check your status. It is not complete.

I was just wondering, how long can I expect before I get a refund?

Best Answer

According to the AA Transportation Vouchers master thread on Flyertalk:

How long does it take to process the vouchers?

After they receive the vouchers, AA will process them within 1-3 days, so it's really dependent on how long it takes the mail to arrive to Florida. It is recommended that if you need to ticket within 2 weeks that you go directly to an Airport Ticket Office, who can process your vouchers immediately.

Since you've been waiting for a refund for so long I would recommend sending AA a tweet with your record locator or ticket number, it's probably stuck somewhere in the system.

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Will American Airlines refund my voucher?

If you bought your American Airlines ticket directly from us, you can request a refund online or contact Reservations. We'll process your refund back to the original credit card within 7 days (it should appear on your statement in 1-2 billing cycles).

Can you refund a travel voucher?

But, if you already accepted a voucher for a flight the airline canceled, you are still legally entitled to and can ask for a refund instead. Persistence may also pay off if you are the one canceling your ticket.

How do I use an American Airlines return voucher?

Travel VouchersGo to aa.com and choose your flights. On the payment page, choose 'Other forms of payment.' Enter the Travel Voucher number and PIN.

Can American Airlines voucher be transferred?

Unfortunately, American Airlines eVouchers are non-transferable. However, even fully transferable vouchers can't be sold. In fact, selling or bartering away your voucher will almost certainly cause them to become void.

Airline Refunds vs. Vouchers: What You Need to Know for Cancelled Flights

More answers regarding receiving a refund for AA Transportation Vouchers after using them for a flight paid with a credit card

Answer 2

From what I have gone through vouchers will never be applied to flights already paid for. To do so would require you to cancel your reservations. You would loose those flights, seats ect and if there are not other available ones. You will not get where need to. The BIG thing is you will not get the same price either. Tickets cost more as each day goes by. Another thing is each person you talk to tells you a different interpretation of the rules until its to late and your are pulling your hair out. The only way to use vouchers is to book in person. Might be able to mail them 2 weeks in advance with a return receipt to where they would have to sign for them an then call them but who knows on that ideal.

Answer 3

If you paid in full for the tickets, then mailed the vouchers, that is not the correct process and, very sorry, you may have lost the voucher.

The correct process is:

Make you booking and put the reservation on 24 Hour Hold.
Call AA Reservations and tell them you have a Voucher.
They will take the Voucher number and Credit Card for any balance.
Mail the Voucher.
The Ticket, which is not the same thing as a Reservation, will be issued once the Voucher is received.

At this point, likely you only option is to call AA Reservations or Customer Service and try to get the Voucher back. They will not apply it to an already issued Ticket and will not issue a refund.

When mailing a Voucher, I always pay the extra $1 to get a tracking number from the Post Office.

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