Is there anything I could do to get Kiwi.com to give me a new route to not have a 13hr layover? [closed]
![Is there anything I could do to get Kiwi.com to give me a new route to not have a 13hr layover? [closed] - Closeup of chrome wheel disk of stylish retro automobile parked on asphalt concrete road](/assets/images/is_there_anything_i_could_do_to_get_kiwicom_to_give_me_a_new_route_to_not_have_a_13hr_layover_closed_0.jpeg "Is there anything I could do to get Kiwi.com to give me a new route to not have a 13hr layover? [closed] - Closeup of chrome wheel disk of stylish retro automobile parked on asphalt concrete road")
My parents are abroad and they got an email that on their return flight the tickets have changed causing their layover to change from 2hrs to 13h 25m.
The ticket says "13h 25m layover protected by the Kiwi.com Guarantee" Does that mean I can ask for an alternative or something? (we have paid for the Guarantee)
They are flying back from Albania to UK. The connection flight is in Milan on the tenth of September.
How do I contact them?
Edit: I just found the help desk in kiwi.com under our account, is that where they'll get back to me?
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![Is there anything I could do to get Kiwi.com to give me a new route to not have a 13hr layover? [closed] - Closeup of chrome logotype on trunk of new shiny white modern car driving on asphalt road](/assets/images/is_there_anything_i_could_do_to_get_kiwicom_to_give_me_a_new_route_to_not_have_a_13hr_layover_closed_1.jpeg "Is there anything I could do to get Kiwi.com to give me a new route to not have a 13hr layover? [closed] - Closeup of chrome logotype on trunk of new shiny white modern car driving on asphalt road")
![Is there anything I could do to get Kiwi.com to give me a new route to not have a 13hr layover? [closed] - Switched off headlight of new expensive automobile](/assets/images/is_there_anything_i_could_do_to_get_kiwicom_to_give_me_a_new_route_to_not_have_a_13hr_layover_closed_2.jpeg "Is there anything I could do to get Kiwi.com to give me a new route to not have a 13hr layover? [closed] - Switched off headlight of new expensive automobile")
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How can I get in touch with kiwi?
Contact of Kiwi.com customer service (phone, email)Why do you have to go through security again for connecting flight?
Yes, a security check is mandatory when you take a connecting flight. This is because there is a time lag between getting off one aeroplane and getting on-board another to reach your destination.Can I go out from airport during transit?
Yes, you can leave the airport during a layover, provided your passport allows you visa-free entry to the country you're in and you have enough time between flights. In fact, some people intentionally book flights with longer layovers (which are often cheaper) so they get to see a new city.Is Kiwi com a legi?
Yes, Kiwi is a legit online travel agency for bundling travel transportation costs for a cheaper price. You can build a custom, unique itinerary full of flights plus train and bus tickets that are otherwise difficult to find through search engines.Avoid This HUGE Mistake When Booking Flights - Kiwi.com
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Images: Erik Mclean, Erik Mclean, Ivan Babydov, Samson Katt