Is there an email address that I can contact if I want to complain about MAS?

For the moment I'm based in Malaysia.

I was trying to get my MAS flight time changed due to some unforeseen circumstances.

But the telephone line on their website is simply frustrating to get through. I called many many times, being diverted here and there and in the end, still couldn't reach an operator.

I would want to launch a complaint against MAS, but I couldn't find any email address on their website. So is there anyway to get my voice heard?

malaysia-airlines

Best Answer

From Malaysia Airlines Facebook feedback page:

We also encourage the use of the following channels for a more efficient response to any comments related to service or flight enquiries. Enrich : enrich@malaysiaairlines.com Social Media, Facebook and Twitter : socialmedia.team@malaysiaairlines.com Twitter : http://twitter.com/mas

From their contact page that you link to, you may also fill in a web form as well as call any of their international numbers. For example, you may select the US/New York office to see the US toll free number and call that for free over skype or other VOIP service.

Alternative facebook link referring to the same email addresses without mentioning Singapore.

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How do I file a complaint against Malaysia Airlines?

If the airline, airport or aviation service provider has not resolved your complaint after 30 days from your initial complaint, you may submit a complaint to MAVCOM through the FlySmart website. Once you have made your submission, you will receive an initial response from us within seven days.

How do I contact MAS?

If you have enquiries regarding the assistance provided for specific conditions, please contact our Call Centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia).

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