Is a B&B's cancellation policy enforceable if I never saw it?
I booked a room at a B&B a month and a half in advance, over the phone. I asked to be sent a confirmation via email and a cancellation policy as I had not seen it at that point.
4 days before the trip we had something come up and wanted to cancel the room. I realized I had never followed up after booking and I had never received the confirmation OR the cancellation policy. The establishment is saying its's too late to cancel because they have a 2 week policy. Had I known that I would have cancelled right away as I don't agree with that policy at all. On top of that, it's a 2 night stay and they will charge for both nights even if I cancel. Is this even legal?
Best Answer
I am not a lawyer and this is not legal advice, but this is fairly basic. It's legal in the sense that your booking is a contract with the proprietor of the B&B and you agreed to those terms by making the booking. Not following up is the same as not reading a contract.
You don't list the location but it's possible, though unlikely, that cancellation fee is not enforceable because of specific law applicable in the B&B's jurisdiction. In that case, they could only charge you what is allowed by law. You would have to look into the applicable laws to pursue that.
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