I was sold 2 flight tickets that apparently were 2 indirect flights
My mom traveled from Bucharest to Boston to visit me, on Tarom and Virgin Atlantic via London. On the way here we had some problems with check-in but she made it here and so did her luggage. She just left 4 days ago and we weren't able to do online check-in.
We got to the airport and we were told Tarom did not have a contract with Virgin Atlantic (news to us, we bought one ticket with a layover in London). We were told that she would have to pick up her luggage and take it to the transfer desk. She had 2 bags, so I paid them for the extra piece of luggage.
In London she could't locate her luggage and they told her to talk to Virgin, as they had to be the ones to pick it up. She went to them and after about 1 hour and a half they came back saying they couldn't find it. At this point she had to get on her next flight or she would miss it.
In Bucharest she reported her lost luggage. I called Tarom on that day and was told Virgin Atlantic had made arrangements to pick it up and take it to her. She talked to Virgin and everything seemed okay. Calls every day, no news. On the third day, she was told they had no knowledge of the luggage, they never had it and that Tarom is the one that got paid, so not their problem.
I called Tarom again and they said they would look into it but wouldn't promise anything because it wasn't their job: Virgin Atlantic should be contacting them. I called EDreams, the online company that sold me the ticket, and they hung up on me after being on hold for 1 hour. Her luggage is not even lost, but nobody wants to deal with the problem.
What else can I do about this?
Best Answer
Because the checked bags were not interlined (Virgin did not agree to transfer them), I would contact Virgin again. They should be able to see from the ticket number and your mom's boarding pass that two bags were checked, and should be able to track the bags using the information there.
Check the receipt from your online travel agent, and find the e-ticket number. The first three digits indicates on which airline the tickets were issued. That can be helpful.
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What is a indirect flight?
Indirect flight muscles are found in more advanced insects such as true flies. Indirect flight muscles are connected to the upper (tergum) and lower (sternum) surfaces of the insect thorax. A second set of muscles attach to the front and back of the thorax.Can I get full refund on flight tickets?
It's advisable to book a refundable flight if you're even remotely uncertain about your travel plans. Some airlines charge a fee to issue a refund, while others have a strict cancellation policy. Most airlines have a full refund policy if you cancel your flight within 24 hours of booking.Can I buy two separate plane tickets?
It's a good time to book a one way However, some airlines may only offer a one-time change per reservation. By booking two one-way tickets that are on two different reservations \u2014 instead of a single round-trip, \u2014 you may get more flexibility when it comes to taking advantage of change policies.HOW TO FIND CHEAP FLIGHTS - My Best Tips After Booking 500+ Flights
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