I accidentally booked a non-refundable stay in the wrong location. Can I get money back?
I booked a last minute non-refundable stay on priceline.com but I've accidentally booked it in the wrong state. I immediately let priceline.com know and I tried to get a hold of the hotel but no answer.
I had gotten a message from priceline.com saying that they would work on getting my refund because they could see the it was in completely different state. I waited over a week,but they have now told me that the hotel themselves wouldn't release the refund so they can't refund me the money.
Is there any way for me to get money or credit (for that hotel) back from this?
Best Answer
To answer the question "is this fair?", I say, yes.
You booked a last-minute, non-refundable room. Effectively, robbing the hotel from an opportunity to sell the room to someone else.
If you make mistakes, customer care of Booking.com tries to plead your case with the hotel, and often hotels are willing to waive the cancellation fee (I've made mistakes, and customer care of Booking.com has always been able to get the cancellation fee waived for me). But due to COVID, hotels are going through a rough time. They may be far less lenient than they were in the past.
Having said that, look closely how the prices is broken down. You should not have to pay any city tax (that is, European style city tax, also called tourist tax (US city tax is more like VAT in Europe)). If there are any cleaning or similar fees included in the price, you have a strong case you don't have to pay those.
Pictures about "I accidentally booked a non-refundable stay in the wrong location. Can I get money back?"
Can I dispute a non-refundable hotel charge?
Yes, it's possible. "You can resell your nonrefundable hotel bookings to other people and receive a refund that way," says Galena Stavreva, CEO of SpareFare.net, which facilitates these room changes. She says hotels allow for changes of the name of the main guest under the reservation.How do I cancel a non-refundable reservation?
How to Cancel Non-Refundable Hotel Reservations and Recoup All (or Part) of Your MoneyHow do I get my money back after a hotel stays?
Here are the steps to a refund:Can you get your money back after booking a hotel?
Hotels do offer refunds, but hotel refund policies are not the same everywhere. Before you decide to make a reservation, read the cancellation and refund policies of the hotel you want to stay at. If you decide to cancel your reservation for any reason, you might get a refund, but many hotels charge cancellation fees.Can you cancel non refundable hotel on booking com?
Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
Images: Ann H, Gustavo Fring, ArtHouse Studio, Gotta Be Worth It