How are connection complications on a single KLM+Kenya Airways itinerary handled?

How are connection complications on a single KLM+Kenya Airways itinerary handled? - Flight Schedule Screen Turned on

Assume you book a trip from Stockholm-Amsterdam-Nairobi-Dzaoudzi (ARN-AMS-NBO-DZA) in a single booking through Kenya Airways (ARN-AMS being operated by KLM). The connection time in AMS and NBO is 1 hour and 4.5 hours respectively.

My questions are:

  1. If the ARN-AMS flight is delayed, but not so much that the AMS-NBO flight has already left, does KLM have any procedure to get you to your next plane faster? In particular given that you clear immigration in AMS?

  2. If you miss the connection either in AMS or NBO (the latter would be if the AMS-NBO flight is delayed by hours), would you normally get re-booked on a different itinerary getting you to DZA as quickly as possible, or only on the exact same route?






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What happens if I miss my connection KLM?

Missed flightYou'll receive a notification about your new flight details. If your device isn't connected to the internet, you can retrieve the flight details and print the boarding pass at a self-service kiosk or transfer desk. You don't need to pick up your baggage; we will relabel and transfer it to your new flight.

What happens to luggage when you miss connection?

What happens to your luggage if you miss your flight? In the event that you missed a connection, or got held up in security and your checked luggage has gone ahead without you, immediately find an airline representative. The airline may be able to track your bags and hold them for you until your arrival.

What does Connection covered by airline mean?

The carrier covers your connections if they're booked together under 1 carrier reservation and have the same reservation number (PNR). You can see the PNR on your e-ticket and later on your boarding pass. The carrier guarantees the transfer between such connections, which is the opposite of a self-transfer.

What is a single connection flight?

If you are travelling on a single ticket connecting flight procedure is very easy. This means that your flight is booked on one ticket. Yes, there might be two or even more flights one after another but you have booked them as one.



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Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

Images: LT Chan, Pixabay, Andrea Piacquadio, Uriel Mont