Hotel doesn't say "No Visitors," but reviews do. What should I do? [duplicate]

Hotel doesn't say "No Visitors," but reviews do. What should I do? [duplicate] - Free stock photo of alphabet, be a self starter, blur

I have NEVER in my life stayed in a hotel where it said visitors are not welcome. I am going to NYC, and my friend wanted to visit me, not spend the night. We have done this before at another hotel, but that one was all booked up.

So I made sure I read the policies for the hotel that I booked. It said nothing about visitors or anything at all really, but in two reviews of the hotel they said visitors weren't allowed. I am trying to contact the manager, but apparently the staff have pretty poor English. Can they charge me for my friend visiting? Or not allow him in at all?

I am not asking for anyone to spend the night only for a Visitor.






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Can Hotels remove reviews?

The short answer to this particular query is: only under specific circumstances. TripAdvisor will remove a bad review in case it directly violates their guidelines. TripAdvisor can also help remove a negative review (s) in case of an authentic property overhaul supported by genuine proof or evidence of the facelift.

What strategies would you use to deal with fake reviews posted about your hotel?

Fake Online Reviews \u2013 How To Deal With Fake Customers Reviews In 4 Simple Steps
  • Pause and Process. First things first: Don't act right away. ...
  • Try Getting the Review Removed. Getting the review removed before anyone can see it is obviously the ideal scenario. ...
  • Consider Responding Publicly. ...
  • Attract More Positive Reviews.


How can you tell if hotel reviews are fake?

8 Ways to Spot Fake Hotel Reviews
  • Nothing But Five Star Reviews. ...
  • All The Positive Reviews Come From First Time Reviewers. ...
  • If The Review Sounds Too Good To be True. ...
  • Look Out For Reviews Without Many Details. ...
  • Read As Many Reviews As Possible. ...
  • Compare Reviews On Multiple Sites. ...
  • Focus On The Trend.


  • How do you respond to a hotel complaint?

    How to Respond to Negative Hotel Reviews
  • Thank the guest by name. ...
  • Apologize for the guest's poor experience. ...
  • Highlight any changes you have made or intend to make. ...
  • Evaluate the need for follow up procedures.




  • What Your Hotel Doesn't Want You To Know? | Could Be Anything




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    Images: Brett Jordan, Annie Spratt, cottonbro, Brett Jordan