Given 10 Euro compensation for missed flight which was later cancelled
I was going back from Moscow - Amsterdam and had a connecting flight to London.
The Moscow flight departed 1 hour 30 minutes late and arrived 1 hour 41 minutes late. I missed my connecting flight and as it was the last one the airline put me in a hotel to fly tomorrow.
When I landed initially, I already had the airlines application downloaded. On the top of my itinerary it says I was entitled to compensation by spending 10 Euro at any cafe or restaurant and it was valid for 24 hours. I activated it.
Around 10 hours later in the airport I place an order at the cafe after confirming I could use the compensation. When paying they said there was no money on the boarding pass and to go to my gate. When I got to my gate they said I couldn't get compensation because the plane didn't arrive 2 hours or more late.
I found this strange as it said on the app I was entitled the day before. Should I have pursued the matter further?
Airline was KLM.
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Can I claim compensation for a Cancelled flight?
Claim compensation for a cancelled flight You're legally entitled to get compensation if the cancellation is the airline's responsibility and both the following apply: the replacement flight delays your arrival by 2 or more hours. your flight was cancelled less than 14 days before departure.How do I file a EU 261 claim?
To file a EU261 claim, you must have a valid ticket and booking confirmation. Although revenue and award tickets qualify for compensation, free or reduced fares that are not available to the public are excluded from compensation.What happens if you miss a flight EU?
If you miss a connecting flight travelling within the EU or outside the EU on a flight originating from an EU country, you should be entitled to compensation, if you arrive at your final destination with a delay of more than 3 hours.HOW TO CLAIM COMPENSATION FOR FLIGHT DELAYS| AIRHELP
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