Flight is rescheduled and no compensation is offered, I can't make it to my connecting flight
I booked a flight through Kiwi (travel agency) from Greece to India through Abu Dhabi on May.
My flight changed its schedule, now I cannot make it to my connecting flight. The travel agency proposed me 2 options:
- cancel the flight: it takes up to 3 months, compensation is not monetary but travel credits, they don't commit for full refund but they will refund me 'as much as they can'
- booked an alternative flight, paying full price
Looking at the airline compensation proposal, they do propose a free ticket of their own airline, but they deal only with the agency.
What should I do? How could I handle these crooks?
Best Answer
Sorry, you got what you paid for. Kiwi is (IMO) one of the worst online travel agencies and one of the very few that sell "self connecting" tickets, which are highly inadvisable. There are plenty of online reviews to back this up.
They clearly state in their terms and conditions (which you agreed to at booking) that any irregularity is your problem and not theirs.
Multi-city: means a form of carriage which includes a combination of Flights which pass through one or more interim destination(s), which You have expressly selected within the Booking. Please note that in the event that You have selected one or more interim destination(s) where You will spend less than 24 hours before continuing Your journey, We cannot guarantee that the respective Selected Carrier(s) do not make any changes, or cancellations, to the Flight(s) within Your travel to and/or from this interim destination as listed in Your original itinerary; in which case We are not responsible for any financial or other obligations to You or the Selected Carriers in this regard.
Even if you have bought the so-called Kiwi Guarantee, it wouldn't help much in your case. The terms are full of loop holes, restrictions and exclusions. See https://www.kiwi.com/us/pages/content/legal#ContentLegal-article5
What should I do? How could I handle these crooks?
Not much, I'm afraid. You chose to deal with crooks and accepted their terms. Nothing they do is outright illegal. If it's too good to be true, it's often not true.
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Can I claim compensation if I miss a connecting flight?
If a flight delay leads to a passenger missing a connecting flight, and the delay at the final destination is 3 hours or more than 3 hours, they have a valid claim for compensation.Am I entitled to compensation if my flight is changed?
There are no specific laws governing schedule changes, although the air carrier's terms and conditions will usually refer to them. You will usually only be entitled to a refund where the schedule change is greater than two hours. There is no right to compensation in the case of schedule changes.What to do if connecting flight is rescheduled?
In case of delay or cancellation of the connecting flight at the point of origin which leads to the possibility of a missed connection at the point of transit, the passenger shall have right to choose a refund, or a credit for future travel on IndiGo, or re-booking onto an alternative IndiGo flight at no additional ...What can I do if my flight is rescheduled? | How to get full refund from Airlines
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