Damaged luggage compensation
We used Emirates for our travel and the airline delayed the luggage (delivered the next day at our residence) but delivered it in a severely damaged condition.
They are offering compensation which is about 50% of the value of the entire set we purchased (set of three, the largest one got damaged by the airline).
We are asking them to replace the damaged suitcase with an equivalent or better compensation amount so that we can buy the largest suitcase on its own (their offer is about $10 lower).
Should we accept their compensation or do we have other options? They have indicated that they cannot compensate more than what they offer now.
Thank you. If anyone can help advise.
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Do airlines compensate for damaged luggage?
Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost.How much compensation do you get for lost luggage?
Lost or delayed luggage on a US domestic flight If the airline misplaced your luggage on a domestic flight in the United States, you may claim up to $3,500 according to the Department of Transportation (DOT).How do you deal with damaged luggage?
If you arrive in the baggage hall to find your luggage has been damaged, go to the relevant luggage handling counter at the airport and fill in a Property Irregularity Report (PIR). The airline will then contact you to discuss the extent of the damage and its recourse, which could take the form of a new suitcase.How do you get compensated for lost luggage?
How To Claim Delayed Baggage Compensation \u2013 A GuideCall 4 Action: How to get compensation for lost or delayed luggage
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Images: Jonathan Borba, David Peinado, Krakograff Textures, Mathias Reding