Emirates representative asks me whether it is critical for me to travel and presents offer of alternative arranagements
I had a weird experience with Emirates traveling from Canada to Dubai. After having checked my documents the Emirates representative asked me whether it is important for me to travel. I asked him why and he said if I do not travel then they can think up "alternate arrangements". I am not sure what that was about, or what that meant?
No one else in the line was asked this question and the way of asking the question was bit "cringe" to think of another word.
Any one has any ideas why that line of questioning? It came out as very odd. I am thinkin to tweet Emirates customer service a complaint, unless what he had asked had some reasonable justification? Reasonable justification would not be that he was trying to limit the number of passengers to encourage social distancing because the flight was packed.
Thank you.
Best Answer
Since the OP appreciated the reasons in the comments, and would like to mark an answer as accepted, I will summarize the comments.
It seems likely that since the flight was packed, the Emirates agent was likely looking for volunteers to get bumped off the flight and take a later flight. Various examples of reasons why more people were not asked:
- OP was travelling alone
- OP did not have a connecting flight out of Dubai, and most other passengers likely did
- Other passengers might have had more expensive tickets, so Emirates more likely to bump a discounted fare
- Other passengers may have had high levels of frequent flyer status
Now my observations/opinion: If they did not need to bump several people, no need to announce over the PA that they need volunteers. And although the question almost sounded to me like, "Can you take a bus instead of a plane" it could have been what they are trained to say to be more formal way of asking "Do you want to take a later flight for a possible free travel voucher?"
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EMIRATES INTERVIEW QUESTIONS \u0026 MY ANSWERS | Part 2
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