Claiming for Damage Baggage by US TSA
Travelling from Jamaica to France, my friend locked her suitcase. Upon her arrival back in France she discovered her suitcase was destroyed. The TSA had not only opened it, but ripped the zipper off in doing so. She received this note in the suitcase. Sorry I cannot seem to attach the photo.
Does anyone know how and where to make a claim for the suitcase (I suppose more importantly if it is possible!)?
Best Answer
I am sorry for the suitcase but I doubt that you'll get any compensation for this. Basically, TSA is supposed to be able to easily access the content for verification purposes. So if they can't access easily, they might enforce and cause damages. This is why now some suitcases have TSA compliant locks that can be opened by the TSA without causing any damage to the suitcase.
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Can I claim for damaged luggage?
If a bag cannot be repaired, it will be replaced with a like bag or passengers will be reimbursed. The reimbursement is based on the value of the bag and its depreciation, the DOT says, subject to liability limits. For flights within the United States, the maximum liability for a lost, delayed or damaged bag is $3,500.Do airlines reimburse for damaged baggage?
Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline's control during transportation (subject to maximum limits on liabilities).How do I file a damaged baggage claim on United?
If you've left the airport\u2026 If you have additional questions about damaged baggage, please contact the Baggage Resolution Service Center at 1-800-335-BAGS (1-800-335-2247) from the U.S. and Canada or 1-281-821-3526 from outside the U.S. and Canada.What happens if you lose something at TSA?
TSA makes every effort to reunite passengers with items left behind at the airport checkpoint. Lost and found items retained by TSA for a minimum of thirty (30) days, and if not claimed, are either destroyed, turned over to a state agency for surplus property, or sold by TSA as excess property.How To Claim For Damaged Baggage and Get New Baggage from Airline | Damage Property Report
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Answer 2
No idea if your friend will get any compensation but the way to open a claim is at this website:
Transportation Security Administration Claims
There are 18 airports where TSA does not handle the baggage screening. If your friend transited through one of them, there is a different process, linked from the above page.
On the form itself, they state that it may be up to 3 weeks before the claim is accepted for investigation (you'll get an acknowledgement and control number), then up to six months for a final determination.
Answer 3
You can, and should, file a claim with the TSA, if you believe your bag was damaged by TSA during an inspection. The Instructions on how to file a claim can be found at the TSA Passenger Support Claim page here.
At the bottom of the page is a drop-down list of airports in which private companies do the inspections. If you flew through one of those airports, you'll need to follow the rules for claims for those particular companies instead.
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