Can a UK Border Immigration Officer remove a stop indicator flag?

Can a UK Border Immigration Officer remove a stop indicator flag? - Studio shot of hand behind red line

Today at Belfast airport I was detained for about twenty minutes while the border officer left her terminal at the primary control point (PCP) and went to review my profile/files at the secure control point.

Stop indicator. It's a simple yes/no flag and a code; no other information is available to the IO at the control point. They have to go to a secured control point to get the details.

I was previously refused a UK visa in 2015, and earlier this year I traveled to the UK as a non-visa national and was granted entry after a lengthy detention. My trip today was once again as a non-visa national without obtaining advance entry clearance. I was asked the standard what are you visiting for, how long are you staying, and then have you ever had any problem with UK immigration, after which she took my passport and issued me with a form IS 81, asked me to take a seat, and went off into their offices.

After the officer returned, she apologized (there must be something in the water in Belfast) for holding me up and explained it was because of because of my entry clearance refusal back in 2015. Without request, she went on to say she would request the stop indicator be removed. There was no interview except the initial questions and they also did not ask for any documents.

My question is does a border control officer have the authority to request a stop indicator to be removed, or was she just blowing hot air up my behind? My understanding from reading answers here has been that pretty much nothing can be done about a stop indicator for at least ten years.

There is nothing that can be done about it and there is no way to purge it from their records. They are entitled to make a notation and if it has meaning for them, so be it. Just go about your business and deal with them in a stand up way and let them look up whatever they want.

Scouring the internet, I come across a solution by one person who supposedly had a similar problem

I was in the same boat as you, until a very nice immigration officer stopped me and advised me what to do; I emailed home office UKBAeuropeanenquiries@ukba.gsi.gov.uk and cc:UKBACustomerComplaints@homeoffice.gsi.gov.uk

Write professionally, and explain your problem. They will then look into your case and remove that notification of your profile. It took them one month to respond but the case worker was very apologetic.

One would think if an IO requested the traveler to do this to resolve the situation, then IO himself/herself cannot make such a request contrary to what my IO told me today. Worth noting though that this fellow had indefinite leave to remain (which I assume gives him more rights with UK immigration) while I am merely a visitor.



Best Answer

After being stopped a couple more times within the span of one year by UK immigration while visiting, I decided to lodge a formal complaint through the Home Office however I did not get my hopes up.

After two weeks, today I got a reply back from the UK Border Force apologizing for their admittedly unnecessary stops and notice that it will not happen again.enter image description here

Hopefully this provides some direction to other people in the same predicament. For non-visa nationals, you don't absolutely have to apply for Entry Clearance (which is believed to be the way to clear previous immigration snafus on your record)

You can use the online forms on their website like I did, or borderforcecomplaints@homeoffice.gov.uk or complaints@homeoffice.gov.uk to contact them. They do respond quite promptly.

Complaints procedure

Tell us as much information about yourself as you can. This will help us to find the information relevant to your case, and to contact you about it. The information you should provide is listed below:

Your contact details. It is important you include your address and phone number as we may contact you to resolve your complaint by phone or to request further information

the names of the applicant/ original complainant if you’re completing this on behalf of someone else. We must have written authority to disclose information about another person’s case

full details of the matter you’re complaining about, including times, dates and locations

the names or identifying numbers of any staff you’ve dealt with

details of any witnesses to the incident, if appropriate

copies of the relevant letters or papers details of any reimbursement issues including papers and receipts to support your claim

Apparently this does work because user Forlorn Lancer was able to get his flag removed after following same procedure.

UPDATE MARCH 2019

I just entered the UK for the first time today after my complaint. I spent the standard one minute on my landing interview at immigration control like most other travellers, confirming that the flag on my profile has indeed been removed.




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