Broken baggage form
One of my baggage wheel was broken during a trip between GVA Geneva and LAS Las Vegas some days ago. One of its four wheels was ripped of and there was a hole in the hard-case.
My flight was a two-stop trip from GVA to LAS, stopping at LHR London Heathrow and DFW Dalls/Fort Worth.
I reported the broken wheel as soon as I noticed which was at the baggage recheck in Dallas, the employee at the desk told be I had to file a complaint at my final destination in Las Vegas which I did.
I was given the choice to have a replacement with some similar bags they had in the back or take a form to have my damage reimbursed later: I took the form and left without any extra information.
The form is this one, which is linked on AA Delayed or damage baggage.
It looks way more aimed towards lost baggage than damaged one, but nevertheless I cannot figure out what I should have on the last page in the content description and bag row.
Do I have to list my 'old' broken baggage with the receipt from when I bought it years ago, or does this concern the new bag receipt that I will purchase as a replacement?
Note that only the baggage was damaged, no items were missing or damaged but the bag itself. I have a file number from the complaint I made at the airport and within the 45 days limit so this should not be a problem but I could not find any additional help on how to fill this in properly. Thanks!
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How do I report damaged luggage?
Head to the baggage claim office immediately if possible. You have up to 24 hours to report a claim for domestic flights and seven days for international flights on most carriers, though policies vary by airline.What is a baggage claim form?
If you have expenses due to pilfered, delayed, or lost baggage or damaged baggage that can't be repaired by us, please complete this claim form. Once you have submitted your claim, you will receive an acknowledgement email prompting you to attach receipts to support your claim.How much can you claim for damaged luggage?
After filing a report, you have 30 days to present your luggage to the airline for repairs. In the event that AA does accept the blame for your bag, you can potentially be reimbursed up to $3,500 if you can prove that your bag met the strict requirements outlined in its baggage policies.Can you get compensation for damaged luggage?
Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost.How To Claim For Damaged Baggage and Get New Baggage from Airline | Damage Property Report
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