Best strategy to get a refund from Delta?
After checking in 90 minutes before my flight from Tokyo, the immigration held me for 2 hours to fix some paperwork, and I missed my flight home. Immigration had me then change my ticket on Delta for the next one and I paid $2k for the change. The original ticket was around $1k. So total is $3k.
I called Delta multiple times, but they refused to refund any of the extra $2k paid. What will be the best way to get refund for the extra amount paid?
It is not fair for Delta to take advantage of this situation to make this unreasonable amount of profit.
Best Answer
Delta did not cause you to be late. Delta had no control over whether you were late or not. Therefore Delta has no responsibility to refund you money for a problem that was outside their control - any more than they would be responsible if you checked in late because your bus was late or your car broke down.
The people who caused your lateness were you (for not checking in at the recommended time) or immigration - but immigration were almost certainly just doing their job and not at fault.
Sometimes stuff just happens.
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How do I get reimbursed from Delta?
Requests for refunds may be submitted to any Delta ticketing location or your travel agent. Refunds for electronic tickets may be requested by calling Reservations Sales at 800-221-1212. For questions on how to apply for a refund or check status on a refund request, call 800-847-0578 or 404-715-5417 8:00am-5:00pm EST.Can I get a cash refund from Delta eCredit?
Nonrefundable tickets are ineligible for a cash refund, but you can receive eCredit on the value of the ticket, minus any cancellation fees (if applicable). The eCredit can be redeemed toward a future Delta flight.How long does it take for Delta to refund your money?
We will make every effort to process eligible credits and refunds within 7 business days. Once processed, refunds may take up to two billing cycles to appear on your credit/debit card statement. eCredits will appear in your account on delta.com and can also be retrieved using your ticket number.Can I get a full refund if I cancel my flight?
Cancelling a Ticket Reservation or Purchase within 24 hours of Booking. For airline tickets that are purchased at least seven days before a flight's scheduled departure date and time, airlines are required to either: allow consumers to cancel their reservation and receive a full refund without a penalty for 24 hours, ...How To Get A Refund From Any Airline For Canceled Flights!
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