Airline broke my bag but require a receipt to compensate from authorized company
I flew from Istanbul to JFK with Turkish airline a week ago and my bag came out missing a handle. I quickly went to the counter to claim the damage. The airline gave me an email for me to send all the documents; passport, ticket and the picture of damaged luggage. I sent them everything I got.
They sent another email asking for a receipt for the repair or if it cannot be repair it has to be a written note from authorized company stating that the bag cannot be repaired. I'm in New York. I just want to know if anyone has been into this situation and went to the authorized company to get the bag repaired?
Best Answer
I answer in case it can help someone else looking for this.
I'm right now in the same situation and a nice woman on the helpline explained me that I have to go to the shop where I bought the bag for repairing or getting this written note. So an "authorized compagny" might just be this shop.
This works only if you are near to the shop, which is fortunately often the case.
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Do airlines reimburse for damaged baggage?
Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline's control during transportation (subject to maximum limits on liabilities).How much can you claim for damaged luggage?
After filing a report, you have 30 days to present your luggage to the airline for repairs. In the event that AA does accept the blame for your bag, you can potentially be reimbursed up to $3,500 if you can prove that your bag met the strict requirements outlined in its baggage policies.Can you claim for damaged luggage?
You have the legal right to claim compensation from the airline if your checked-in luggage is delayed, lost or damaged. You only have the right to claim for a problem with cabin baggage if it's the airline's fault.How much will an airline reimburse for lost luggage?
Lost or delayed luggage on a US domestic flight If the airline misplaced your luggage on a domestic flight in the United States, you may claim up to $3,500 according to the Department of Transportation (DOT).How To Claim For Damaged Baggage and Get New Baggage from Airline | Damage Property Report
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