Air China changed my departure date. What to do?
I am currently in Thailand and I called Air China as my flight kept getting changed since I booked it. When I booked, my layover was about 2 hours in China. Then it changed to 9 hours, so I phoned them and they said I can use their lounge. After trying to book it online for an hour and a half I phoned them again and now they are telling me my flight has been totally cancelled.
I have not received any flight change notification on this like the other times, but they are telling me now I have the choice of coming back a day earlier or later.
Can I get compensation for this? Or since it is a Chinese airline, can they pretty much do what they want?
Best Answer
All airlines are free to move or cancel flights if they want. They normally don't do that for fun, as they lose a lot of money, and anger customers, but there is no law that forces them to fly as originally scheduled.
You are at minimum entitled to either an alternative connection, or a full reimbursement; if you don't like the new flight connection (or they can't provide one), you get your money back.
Depending on the location of your departure airport and/or the airlines home country, there might be additional legal rights for you; especially if the change or cancellation happens on short notice, or if it leaves you stranded in another location/country. Otherwise, you get at best your money back, and that's it.
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What to do if connecting flight is rescheduled?
In case of delay or cancellation of the connecting flight at the point of origin which leads to the possibility of a missed connection at the point of transit, the passenger shall have right to choose a refund, or a credit for future travel on IndiGo, or re-booking onto an alternative IndiGo flight at no additional ...Can airline ticket dates be changed?
Yes, you can reschedule or cancel a flight. However, you may need to pay a change or cancellation fee depending on the airline you booked with and the fare class of your ticket. Luckily during Covid-19, many airlines have reduced change fees or waived them altogether.Does Air China do refunds?
As per Air China 24-hour Cancellation policy, passengers can cancel a flight booked on Air China within 24 hours of the purchase. Air China will provide a complete refund of your ticket cost in case the booking was made a week or more prior to the departure date of your Air China flight.Can I cancel air ticket after flight change?
Although airlines must hold a reservation for 24 hours or provide a refund to consumers at their request within 24 hours of making a reservation, airlines are not required to make changes to a ticket free of charge (for example - change your ticket to a different date or correct a misspelled name on the reservation).Review: My AIR CHINA DISASTER - How I was DETAINED \u0026 REFUSED into CHINA
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